Vieraskäyttäjä
25. toukokuuta 2025
We stayed at Patria Suites for a day and initially had a good experience. The room we were first given had a very low bed, which made it difficult for the elderly in our group to use. We requested a change, and the day staff kindly arranged a new room without any issues—something we really appreciated. Unfortunately, our experience took a negative turn at night. At around 12:45 AM, the night duty staff called the ladies’ room and rudely questioned how we had changed rooms. Despite us politely explaining that the change was made earlier in the day by the staff, he continued to speak in an unpleasant tone before finally accepting it. This disrupted our sleep and left us shocked by the lack of courtesy. While the hotel itself is nice and the day staff was helpful, such behavior from the night staff was disappointing. Management should ensure better communication between shifts and proper staff training to handle guests respectfully at all hours.
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