Hotel Shelton Rajamahendri

Terrible experience with this hotel. At the restaurant, there was a living insect in the beetroot juice that I drank and fortunately I spat it out in the nick of time without swallowing it. I took a video of the still struggling insect on my plate and showed it as evidence to the staff and asked for action. They took my number and said their GM will call me. As I had to catch an appointment, I left. There was no call from anybody and while I reached the checkout counter the next day, I realised that nobody was made aware of the incident and there was an attempt to brush it off. To make matters worse, the front desk manager, was very rude in his tone, and instead of apologising for the trauma caused, shrugged it off saying, "it is only a fly, that too only in the juice, not in the breakfast. And we have nothing to do with it, as it is in the restaurant and your stay in the room is not affected". Does that summarise the arrogant attitude and complete disregard to customers? Never ever stay at this hotel which gives two hoots to its customers. Disgraceful!

Although the staff was very friendly, the room was not clean. The bedsheets had wholes and the bathroom was quite moldy. The restaurant on the top floor had really good food and the staff were also very friendly. My room was toward the road, so it was quite loud until late.

Four star property with 1.5 star service. We stayed in a Suite for a week. Spacious and clean. Great value. Breakfast was excellent and staff there was attentive. Front desk is an another matter. Chaotic at best. They say yes for any request and no follow up. Can easily be improved by continuous training program.

Hotel is ok from the city perspective in smaller towns. Rooms were clean and spacious but service was disappointing and probabaly the food as well. Bath accessories and towel etc was not upto the mark and even the quality of room linen etc Statyed for a night and ok but not great.

Nice stay here, good staff ***** with nice hospitality, and moreover super behaviour of all the hotel team, I had stayed here in room no. 409 on 4th floor... house women Sunita supervisor jagadish was good and awesome

I am staying in Shelton Hotel very excellent and rooms comfortable. outside very beautiful location. Hotel food is very good and Housekeeping department room cleaning excellent Very friendly staff 24 hours service thank you i am full happy Housekeeping manager Venkateshwar Rao garu and floor boys. supervisor jagadeesh garu thank you thank you so much