The Secret Garden

I bought a travel pack from the Secret Garden. First, we were met with a guard in front of the door before entering the Secret garden building. He was asking us for our business and we felt that we were not even being welcomed. When I purchased the travel pack from them, then we got no information from them, and we had to travel the day after planned by secret garden. This no information policy was a nightmare. I wasn't too happy about this type of attitude. On my first day, the tour guide picked us up and was surprised to know that there was no information at all. I have had no idea what the tour included or not. The tour guide was on our side and called the Secret Garden about complaint, then we only got half of the information, which did not make any sense at all. We complained about them so many times and this was frustrating with no information at all or limited information. I truly do not recommend to buy any travel packs from them. Most of the travel we took was nice, but luckily these travel packs was independent from Secret Garden even that we purchased these travel packs from Secret Garden. The Amazon trip was amazing, but secret garden never informed us about anything. Worst part is that Secret garden didn't even inform us about Hill house hotel in Cotopaxi, we also stayed there, but with no informed from Secret Garden in Quito.

nice place and clean but its a trap like, no kitchen and super over priced bar and restaurant and breakfast even if they give you 50%off. staff are nice but overwhelmed with turism . while i would pay 7 dollar a night in 16 dorm room a friend would pay 5usd in 8 dorm . at same period. not where i would stay again.

Great hostel with great vibes! I would recommend this place to anyone travelling through Quito who wants to meet others. The travel agency downstairs is a huge benefit as you can book activities during your stay without leaving the hotel! :)

What a great hostel ! It is very large, with many different options for lodging . There is a great restaurant/ bar on the roof We booked a private room with a bathroom and it was very comfortable I would highly recommend for your overnight in Quito We are middle aged, and did not feel out of place or too old to be here . There are guests of all ages

Truly amazing and comfortable

Tengo que decir que aunque el servicio es bueno y la vista espectacular, tengo las siguientes críticas y reclamos de la comida, considerando el valor que uno paga: 1. El lomo estuvo durísimo, con venas y con poco sabor. 2. ⁠La cantidad de las proteínas son muy escasas considerando que cuesta de 12$ a 14$ 3. ⁠Una de las lagañas estuvo quemada. (Fue tan evidente que ese plato, no fue cobrado)