Solaire Resort North

Top notch customer service

設施完善 早餐豐富 美中不足頂樓bar在維修不開放

My first time to be on a holiday staycation. And i chose solaire north because its near my house and new. Expecting it to be high end just like their branch in parañaque which we experienced staying overnight twice on separate ocassions. But this time my expectations failed me. Though i had sumptuous dinner and breakfast. My stay is terribly bad. Other than the room is so small for a 32,000 charge, it is not sound proof. We can hear sounds from the other  room (like cry of a baby). The staff are not well trained. I asked front desk if the ref in the room has sensor just like in okada she answered yes. So i did not open it because we brought in soda in small cooler but after the midnight countdown i opened it i found out its empty (no minibar set up). Cashier at fresh restaurant is slow. I waited almost an hour just to get my creditcard back plus the o.r. I reported the matter to d front desk early hour in the morning. When i checked out as a peace offering they told me i can stay up to 4 pm free of charge. And i answered back you should have told me earlier so i can arrange the time i am going to be fetched. Its really a bad day to start 2025

the sky bar lounge is under renovation and they failed to inform us regarding that. it should be indicated on their website.. (false advertising ) coffee shops both at the lounge and dragon bar does not have decaf . For a five star hotel and an expensive room price its safe to say that they need lots of improvements on this this part. they should be able to give the guests what they nee and want. having a decaf coffee is basic..  all the staff in the hotel are pleasing and accommodating..good job to the staff. the pool btw is great.

We love the hotel. Everything exceeds our expectations. My kids love staying here. Everything smells so fresh. Far way different to all the hotels we have been to. Staffs are so hospitable, all willing to help and assist. We couldn't ask for more. I would just like yo special mention Daryl from the housekeeping department he always extends his helping hands to us specially me who has two children, always asking me and us if we need anything else and help he can gives us. My kids are so happy staying here and we would definitely coming back. Thank you so much Solaire North.

Generosity and excellent customer service. Room is clean and great view of the city