Mercure Queenstown Resort arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback on your stay at the Mercure Queenstown Resort. We regret to hear that aspects of your room did not meet your expectations, particularly regarding cleanliness and maintenance. This is certainly not the standard we aim to uphold, and we sincerely apologise for any disappointment caused.Our housekeeping and maintenance teams have been made aware of your comments, and we will be addressing the concerns you raised, including the bedside lamp and door fittings. We appreciate constructive feedback as it helps us improve the experience for our guests.While we are pleased that you enjoyed the lake views, we are sorry that other aspects of your stay fell short of expectations. We continually strive to enhance our facilities and service, and we hope for the opportunity to provide you with a more positive experience in the future.Kind regards,Mercure Queenstown Resort team

Majoituspaikan vastaus: Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed your complimentary upgrade to a lake view room. It’s wonderful to know that you had a great experience, and we appreciate your perfect ratings across the board.We hope to welcome you back to Mercure Queenstown Resort for another fantastic stay!Kind regards,Mercure Queenstown Resort team

Majoituspaikan vastaus: Dear Guest,Thank you for your wonderful review! We’re delighted that you enjoyed the stunning lake views and found your stay to be great value. It’s fantastic to see your high ratings across all aspects of your experience.We look forward to welcoming you back to Mercure Queenstown Resort in the future!Kind regards,Mercure Queenstown Resort team

Majoituspaikan vastaus: Dear Huiyouyongdexiguamao,Thank you for your lovely review! We’re so pleased to hear that you enjoyed the beautiful lake views and the peaceful atmosphere of your room. It sounds like a perfect way to relax with a cup of coffee while taking in the scenery.We understand that the uphill walk can be a bit of a challenge, but we hope the views made it worthwhile! We appreciate your feedback and look forward to welcoming you back to Mercure Queenstown Resort.Kind regards,Mercure Queenstown Resort team

Majoituspaikan vastaus: Dear Arnel,Thank you for taking the time to share your thoughts. We’re glad to hear that you found our location convenient for your needs. We hope you had a comfortable stay and look forward to welcoming you back in the future!Kind regards,Mercure Queenstown Resort reservations agent

Majoituspaikan vastaus: Dear Guest User,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the surroundings, cleanliness, and convenience of the parking during your stay. It's always great to know that our rooms met your expectations as well!We hope to welcome you again soon!Kind regards,Mercure Queenstown Resort reservations agent

Majoituspaikan vastaus: Dear Guest,Thank you for your wonderful review! We are delighted that you enjoyed the environment and appreciated our free parking. We hope to welcome you back soon for another great stay!Kind regards,Mercure Queenstown Resort reservations agent

Majoituspaikan vastaus: Dear guest,Thank you for sharing your feedback. We’re glad you enjoyed the beautiful views and found parking convenient.We sincerely apologise for the misunderstanding regarding the availability of Chinese-speaking staff. We aim to offer the best experience possible to all of our guests, and we regret that this aspect did not meet your expectations. We will work on ensuring clearer communication of the services we provide.We hope to have the opportunity to welcome you back and improve your experience next time.Kind regards,Mercure Queenstown Resort reservations agent

Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that you felt this way during your stay, as providing a welcoming and inclusive experience for all our guests is at the heart of what we do.We’d like to clarify that our hotel is built on a hillside, and as such, the building layout terraces downwards from the reception area. The rooms located below reception are our Superior Lakeview rooms, offering beautiful views of Lake Wakatipu. We do not have any basement rooms in our property.We sincerely value all our guests, regardless of nationality, and we strive to ensure everyone has a comfortable and enjoyable stay. Our team consists of over 23 different nationalities, and we pride ourselves on this. If there was any misunderstanding during your visit, we deeply regret it and welcome the opportunity to discuss this further with you directly.Kind regards, Marty Lamont, General Manager, Mercure Queenstown Resort

Majoituspaikan vastaus: Dear Guest,Thank you for your fantastic review of Mercure Queenstown Resort! We’re thrilled to hear you enjoyed your spacious room and found the resort convenient for accessing the main town.We’re delighted that your last minute decision to extend your stay in Queenstown led you to us, and it’s wonderful to know you’d choose to stay with us again.We look forward to welcoming you back on your next visit to our beautiful corner of the world!Kind regards,Mercure Queenstown Resort reservations agent

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback regarding your stay at Mercure Queenstown Resort. We’re pleased to hear you enjoyed the peaceful location and spacious rooms.Regarding your room’s view, we understand that preferences for specific outlooks can vary, and we always aim to accommodate guest requests wherever possible, depending on availability. We’ve also noted your comments about breakfast and will share them with our team as part of our ongoing efforts to enhance the dining experience for all guests.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Kind regards,Mercure Queenstown Resort reservations agent

Majoituspaikan vastaus: Dear Guest,Thank you for your kind feedback about your stay at Mercure Queenstown Resort. We’re delighted to hear that you enjoyed the beautiful and comfortable environment during your visit. Your high ratings for surroundings and cleanliness mean a lot to us, and we’re so pleased you had a positive experience overall.We hope to welcome you back for another wonderful stay in the future!Kind regards,Mercure Queenstown Resort reservations agent

Majoituspaikan vastaus: Dear Guest User,Thank you for your outstanding review! We’re thrilled to hear that you enjoyed the peaceful and tranquil location of the Mercure Queenstown Resort, which offers a lovely escape from the crowds of Queenstown.It’s also fantastic to know that you appreciated the amenities, cleanliness, and overall surroundings of the hotel. We look forward to welcoming you back in the future for another relaxing stay!Kind regards,Mercure Queenstown Resort reservations agent