Vue Grand Hotel

5th time in staying in this old beauty. I swear we go just coz this hotel in it's day must have been fabulous. No b'fast offered in deal. Good job Salt Bush cafe is opposite. Staff are underwhemingly cold and disinterested. Never stayed anywhere we've never been welcomed back. Even the rooftop bar is byob. Used to be open with bar service back in the day. Love Queenscliffe, looking forward to Hotel Queenscliffe opening later this year.

Stayed 1 night. Creaky floorboards, Woeful 1-bar wifi, my ground floor room looks into the noisy lounge, so window stayed closed throughout. Thin walls. Kettle on top of the bar ridge but had to move the fridge to access the plugs amid the dust. Reception close by 5, and needed the key to own the main door to reenter the building. Thankfully hot showers. Avoid.

Appalling service. I made a point of calling and booking a room with a view as a treat for my sisters visit from interstate. I was specifically told the room I booked had views over Swan Bay. When we arrived at 4.55pm reception was unmanned, the bartender gave us the key. We asked where to go and she waved her hand and said around the corner. We were given a room on the ground floor at the back of the hotel with a view of parked cars. The room had a wet, dirty towel hanging on the back of the door. I explained at the bar that I had booked a room with a view. Finally they located a manager, "Alice" to assist me. Well! I have never encountered such rude and unhelpful treatment. As well as talking over the top of me, she accused me of lying about my booking, and then said, that the room I had booked was occupied as the guests had extended their stay. . I asked why they hadn't been told the room was booked and given a different room. She told me that I should understand how highly inappropriate that would be. (really?) she then said the people in our room had been coming for 20 years and were valued customers. Implying we were not valued. She then said we could go somewhere else and have my money refunded. As two senior ladies who had travelled for 4 hours to arrive we opted to stay, I asked for a reduction but was told again to book elsewhere. Alice had a very overbearing and bullying manner better suited to debt collector than hospitality. In addition, despite being "their busiest time of year" as I was repeatedly told, the upstairs bar was closed, reception closed, no room service, no mini bar. Overall so disappointed that such a lovely building could be so mismanaged. ,