The Residence Mauritius

房間挺好，就是衞生間沒有排風扇，會比較潮濕 自助餐每天主題不同，很豐富，日式中式，海鮮很不錯 服務人員很熱情 泳池很大，很多

Un séjour superbe dans cet hôtel, le personnel est au petit soin. L’hôtel est magnifique, le buffet est varié et la plage et très belle et propre. J’ai passé un excellent séjour

Our stay will remain in our memories for ever. Friendly and helpful are not strong enough to descibe the atitude of the staff.

Excellent hôtel situé sur la côte est de l'île. Il vous faudra donc compter 1h à 1h30 en moyenne pour accéder aux principaux sites de visite (sauf l'île aux cerfs, laquelle offre peu d'intérêt). A part cela, l'hôtel est superbe, la plage magnifique, les chambres spacieuses et extrêmement propres et le restaurant... juste magique. De loin le meilleur restaurant d'hotel que nous ayons fréquenté. Une mention spéciale pour le personnel de ménage, les serveurs du restaurant, et les plagistes tous très professionnels, efficaces et courtois. Notre seul bémol : nous avons payé pour 4 personnes en demi-pension mais ne sommes venus qu'à 3. Un geste commercial - pourtant demandé - aurait été apprécié.

I have recently arrived from a week in your resort in Mauritius and I am still in quite a shock, on several experiences we encountered during our stay, that I would like to share with you. We were travelling a total of 7 people (2 adults and 5 children, ages 15-10 years old) and stayed in 3 bedrooms in the hotel. Firstly, upon arrival (with lack of sleep), the check in process took too long, no information given on when the rooms were going to be ready (I requested weeks in advance for at least 1 room to be available to facilitate showers, and organize kids). Fortunately, the rooms were given to us after an hour and a half wait. The service in the beach areas (Palm tree and in front of the Plantation restaurant), had very little personnel. We had to chase the waiters for drinks, food etc.. and the service provided was awful, both in waiting times, and approach to customer. We tried in numerous occasions to get the glass bottom boat, and was neglected each time, the opportunity to board it to have a look with the kids. Once we arrived 10 min late, and missed the boat, and we were not given an opportunity to be accommodated in the next run as all the time the boat was busy. I tried in 3 occasions to change money, and reception only had available 200 euros one day, and nothing the next 2 days, having to go to the local exchange shop in the town adjacent to the hotel. My youngest son, who is 10 years old, was authorized (without our approval), to change money at the front desk- something I find incredible, as normally we were asked for passport and also being underage (not 18 years old), borderline with illegal. The buffet in general was very poor. Yes there was variety of things, but the food was cold, too repetitive, and the kids ended up eating pasta and pizza every day. For a family friendly hotel, other options should have been available. We were suggested to try the Plantation restaurant, which we did on the second night. What was our surprise, when we were told by the maitre “kids HAVE TO HAVE THE KIDS MENU” Excuse me? We were never told there was an obligation for kids to be subject to food outside the regular menu. I finally had to ask for the manager, as the maitre at the time (a woman), was increasingly being more rude and getting on our nerves. After chatting coherently with the manager, we managed to get things sorted, but with the consequent upset for all of us on our second night on holiday. I went with 2 of my kids to the fitness room, as they wanted to try out some machines, and the notice on the door clearly says under 16s have to be accompanied by an adult, which was the case, as I went there with them. A rude woman in the front desk of the SPA, escorted us out of the gym saying the kids could not try the step machines, and apparatus, as they were too young. Excuse me? I went with my 13 and 11 year old who come with me to the gym in Spain. After a rude experience with her, I proceeded to go to the sauna, at least

Great location,with a lot of complementary activities included. Quiet and calm in the morning,not too noisy with a great ocean view. Everything was great,from the welcoming to the leaving. Room service,room cleaning,food and service were impeccable. I will definitely be back🙏