The Residence Mauritius

C'est mon 4eme sejour en 4 ans donc inutile de dire que je suis toujours très satisfait. Grandes et belles chambres, très belle plage de l'hôtel. La restauration est vraiment top (Maurice est vraiment l'un des endroits où l'on mange le mieux). Grand choix de plats de qualité. Hôtel peu animé donc qui reste très calme même plein. Aucun problème pour trouver des transats tant à la plage qu'au bord de la piscine. Mention spéciale au personnel qui est très pro et extrêmement sympathique. Pour moi le meilleur rapport qualité/prix de l'île.

I had a great time there. The beach is very clean and great sandy beach. Staff, room and food were great. Definitely worth the money. There is also a yacht club with lots of water activities included. Went water skiing with Luciano and it was great.

A very disappointing stay; the hotel is quite tired and the service is far from 5 star standard. We were so underwhelmed by the hotel that we chose to cut short our 25th anniversary 10 day holiday and leave after just 3 days. From the moment we arrived at the hotel we were disappointed. The ‘welcome’ by the staff felt more like a lecture of ‘do’s and don’ts.’ Absolutely no flexibility from the hotel staff with regards to the evening dress code despite a lost suitcase and having no other clothes than the ones we were wearing. We could have understood this for the a la carte ‘fine dining’ restaurant but the buffet restaurant is hardly a 5 star restaurant experience yet they were unwilling to make an exception for one evening and we were told that we would have to pay for our food and have room service as we wouldn’t be allowed in the restaurant ( despite having paid for half board so dinner was already paid for). The food was acceptable, however the Mauritian evening buffet was very average. I appreciate that Mauritius is an island and local food would be heavily fish influenced, however apart from 2 dishes, literally everything included fish-not ideal for such a wide clientele and we were certainly not asked if we had any allergies or intolerances to any food. Our room was quite tired and although we had paid for an ocean view room we weren’t really expecting a ground floor room with everyone passing by on their way to the beach-not very private. The cleanliness of the floor of the room was very poor-our feet were filthy from walking around inside. The pool area is quite nice, however the water in the pools was cold and therefore unpleasant to use. Whilst there were several staff members milling around, none of them at any point offered drinks so we had to get dressed and go to the bar to order-again, not what we would expect from an alleged 5 star hotel. Almost none of the hotel staff acknowledged us when passing throughout the hotel or grounds, not very welcoming or friendly. Overall this was a very disappointing stay in a tired hotel with indifferent service. We were extremely glad that we chose to leave and go to a ‘real’ 5 star hotel where we enjoyed excellent service and were made to feel welcome and valued as a guest.

Un albergo datato, ben lontano dal poter essere considerato un 5 stelle (i servizi da 5* ci sono tutti, il livello di questi si colloca tra un 3* - 4*). Personale alla reception cortese ma la direzione non risponde in alcun modo a sollecitazioni e richieste: anche questo è normale, ma per un 3 stelle. Personale di ristorazione in condizioni di superlavoro, sovente sotto stress e comprensibilmente poco propenso alla cortesia verso fine servizio. Cucina non all'altezza, con due soli ristoranti, di cui uno solo degno, mentre quello principale è una mensa, non malissimo ma nulla di che, spesso maleodorante. Spiaggia e posizioni tra le migliori di Mauritius, merita il massimo dei voti, questo è il punto di forza, va detto, ma spesso (cioè sempre, al pomeriggio) i locali , intendo ragazzi bambini e famiglie non paganti, possono accedere e non vi è alcun controllo - in acqua e in spiaggia talvolta il chiasso c'è e non è gradevole. A quel punto tanto vale alloggiare nell'albergo accanto, molto più bello, e fare il bagno qui! Idem dicasi per i cani randagi, liberi di scorazzare: perlopiù sono teneri e inoffensivi, ma a me è capitata anche una situazione pericolosa con un cane che ha iniziato un attacco. Nessun intervento, nessun controllo. Buoni invece il servizio in spiaggia e alcune attività in loco gratuite. Infine il costo: folle, per una struttura ed un livello del genere. Anche in regime di all inclusive - che noi non avevamo- sono tantissime le voci da pagare a parte, tanto da rendere del tutto squilibrato il rapporto qualità/prezzo (es: un calice scarso di vino scadente, circa 13 euro...). Spiaggia e posizione a parte, non lo consiglio: non dico in assoluto, ma al prezzo pagato per una settimana.

The hotel is situated on a nice section of the beach in Belle Mare. The staff are very friendly, approachable and helpful. We are vegetarian on certain days and the team were able to cater for this. They remember your names and make you feel welcomed. A special thank you to the following team members Rooben - very welcoming. He made sure my wife and I had a nice vegetarian thali on fasting days Rakesh - he was the manager but was very caring to our needs and make sure we felt at home. Melvish - very nice personality and hard working. Does his best to give you a top experience. Kassim - works very hard and still keeps a friendly smile on his face Thank you to the staff once again. We would definitely visit here again!

Superbe hôtel avec service irréprochable. Grande chambre. Salon, salle de bains magnifique. Service en chambre 👍. Literie parfaite, restaurant bien mais cher pour un buffet (60€). Spa et massages très bien. Nous recommandons Asha, masseuse 👍👍