Luna Olympus

Luna Olympus arvostelua

Luna Olympus

Lote H1, Av. da Marina, Quarteira, Faro District, 8125-401, PortugalNäytä hotellin tiedot
Luna Olympus
Luna OlympusLuna OlympusLuna Olympus
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

3.7/5
61 arvostelu
Vahvistetut arvostelut
Sijainti3.9
Mukavuudet3.6
Palvelu3.6
Puhtaus3.8
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(61)
Positiiviset arviot(48)
Arvostelut valokuvien/videon kera(5)
Kielteisiä arvosteluja(19)
Silvia
Yhden makuuhuoneen huoneisto venesatamanäkymällä
Majoittunut 12. 2023
Yksin matkustavat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 10.2.2024
Topp großes Apartment
Käännä
Majoituspaikan vastaus: Caro Dª Silvia Muito agradecemos pela disponibilidade em comentar a sua estadiaCom os melhores cumprimentos, Ana Costa e Equipa Luna Olympus
Ricardo
Yhden makuuhuoneen huoneisto
Majoittunut 12. 2023
Matkusta ystävien kanssa
3 arvostelu
2.7/5
Lähetetty 6.2.2024
Começando pelos pontos positivos, o hotel tem uma localização muito boa. Próximo da marina de vilamoura e com muitos serviços próximos. Nos pontos negativos, para além do apartamento precisar de uma remodelação e o cheiro intenso a fossa do WC, o atendimento não foi bom. Pedimos para fazer um late checkout, o que nos foi dito que era impossível. Depois de nos oferecermos para pagar, caso fosse necessário, já nos foi dito que era possível. O valor cobrado, para checkout às 16h00 foi o valor total da noite. Algo absurdo e incompreensível, estando nós em época baixa e estando o hotel praticamente vazio. Não houve qualquer atenção ou desconto, nem simpatia em toda a interação. Uma má experiência sobretudo por esse motivo.
Käännä
Majoituspaikan vastaus: Caro Sr. Ricardo Muito agradecemos pela disponibilidade em comentar a sua estadia. Lamento não termos correspondido às suas expetativas e apresento as minhas desculpas por essa circunstância. Os seus comentários serão objeto de análise interna, de maneira a procurarmos soluções para os aspetos que focou. Esperemos ter a oportunidade de voltar a contar com a sua visita. Sinta-se sempre bem-vindo! Melhores CumprimentosAna Costa e Equipa Luna Olympus
Zanila Mendes
Majoittunut 1. 2023
Matkusta ystävien kanssa
2 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 29.3.2023
It was an amazing stay. We was was treated so well and accommodated well. It was amazing and clean.
Käännä
Majoituspaikan vastaus: Dear Mrs MendesOn behalf of the Luna Olympus team, thank you for the great feedback on our unit. It is a source of great satisfaction for us to know that you enjoyed our hotel and that you particularly liked the (... highlight the positives). We look forward to welcoming you back. See you soon! Ana Costa e Equipa Luna Olympus
Vieraskäyttäjä
Yhden makuuhuoneen huoneisto venesatamanäkymällä
Majoittunut 2. 2023
Pariskunnat
1 arvostelu
4.5/5
Mahtava
Lähetetty 7.3.2023
We must had an overnight stay. Perfect location for short stay. Room was very clean.
Käännä
Majoituspaikan vastaus: Dear GuestsOn behalf of the Luna Olympus team, thank you for the great feedback on our unit. It is a source of great satisfaction for us to know that you enjoyed our hotel and that you particularly liked the (... highlight the positives). We look forward to welcoming you back. See you soon! Ana Costa e Equipa Luna Olympus
Vieraskäyttäjä
Yhden makuuhuoneen huoneisto
Majoittunut 1. 2023
Pariskunnat
1 arvostelu
2.5/5
Lähetetty 24.2.2023
Resteront,bar were closed .Construction work noise all day. booked 3 days, on last made complaint and asked for refund. They said they could no.jave a refund as it was a third party I used. Called yourselves and your reply from the hotel was they did not log my complaint so cannot give me a refund. In the T and Cs or at any time there was no mention of the problems above.POOR POOR POOR.
Käännä
Majoituspaikan vastaus: Dear Sir. Thank you very much for your comment. We're sorry we didn't live up to your expectations. We are committed to continuously improving our service and have therefore taken good note of your exposure. We will look into this specific situation and work towards its resolution. Please consider our commitment and willingness to welcome you again, as evidenced by the improvement. To this end, I place myself at your complete disposal. Best RegardsAna Costa and Luna Olympus Team
CORNEL
Yhden makuuhuoneen huoneisto
Majoittunut 11. 2022
Pariskunnat
7 arvostelu
4.7/5
Mahtava
Lähetetty 6.12.2022
Très bien situé practic sur le port Grand appartement Service journalier Cuisine équipée Grande terrasse Les couloirs un peu tristes Le personnel parle anglais ! On est venu pour 3 jours et on est restés 5!
Käännä
Majoituspaikan vastaus: Monsieur. Au nom de l’équipe Luna Olympus je vous remercie pour les excellents retours sur notre unité. C’est une source de grande satisfaction pour nous de savoir que vous avez apprécié notre hôtel et que vous avez particulièrement aimé le (... mettre en évidence les points positifs). Nous nous réjouissons de vous accueillir à nouveau. A bientôt! Ana Costa e Equipa Luna Olympus
Hongyeyezi
Yhden makuuhuoneen huoneisto
Majoittunut 7. 2022
Perhe
15 arvostelu
5.0/5
Ylivertainen
Lähetetty 17.10.2022
酒店非常好,下次還會來住
Käännä
SChris
Yhden makuuhuoneen huoneisto venesatamanäkymällä
Majoittunut 7. 2022
Pariskunnat
2 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 21.8.2022
Free parking behind the hotel, enter the car park next to the McDonald's drive through. Limited spaces. Parking on the pavement will get you a €30 fine. Walking distance to the marina, beach and plenty of restraunts, pubs and some supermarkets. Kitchen in the apartment is an induction cooker, microwave and a kettle. Some cutlery and cooking utensils provided. Buffet breakfast is some cold cuts, cheese, sliced oranges, melons and kiwi fruit, yoghurt, cereals, scrambled, sunny Side up and boiled eggs. Baked beans, saugages, bacon mushrooms and roasted tomato with cheese. Portugese egg tarts, raisin danishes, chocolate rolls, apple turnovers. White bread, wholemeal bread, croissants and some rolls with butter and some jams available. 3 Small lifts they can fit 2 persons with suitcases. Lighting mostly adequate in the rooms amd living area except for the bathroom which was too dark. Nice balcony area. In the evenings, it was cooler to open the doors than rely on the air conditioner.
Käännä
Lorraine
Majoittunut 8. 2024
Muu
4.0/5
Erittäin hyvä
Lähetetty 30.9.2024
Good Hotel The location of the Luna Olympus is great almost on the marina, I booked a marina view and it was amazing. Yes there is a bar at the bottom which stays open until the early hours and has unsavoury women in it but it doesn't have anything to do with the hotel. The things that stops this place from being a true 4* is they don't change the bedroom towels everyday and the area around the pool needs to be paved not grass as it gets worn and muddy if it rains, but I would definitely go back.
Käännä
Majoituspaikan vastaus: Dear Lorraine, We are very happy to know that you've had a thoroughly enjoyable stay with us. Please be assured that all of your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards,
Laura
Majoittunut 4. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 30.5.2023
Would go back Good location, hotel fine. Would use again.
Käännä
Majoituspaikan vastaus: Dear Laura, Thank you for your review. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. We will certainly share your feedback with the relevant heads of department to ensure maintain the highest standards of service are maintained at all times. Our apolozies for any inconvinience caused. Kind Regards
Verified traveler
Majoittunut 4. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 27.5.2023
Great stay, would stay again. Great hotel, stayed twice now, clean and the people that work there are lovely, we blew a fuse using the kettle, sorted and new kettle in 10mins. Accommodated us when asked for a cot and a room at the back for pool view and quieter room for young child. No issues, some reviews mention the bar downstairs- didn’t hear a thing. Quiet and one of the best locations for the Marina, 5min walk to the beach. Pictures aren’t great but didn’t take many of the room.
Käännä
Majoituspaikan vastaus: Dear Guests We are delighted to note that your stay at the Luna Olympus was to your complete satisfaction. We invest daily in improving our service and we consider a priority to create a peaceful and pleasant environment. Knowing that this goal has been met makes us satisfied and with a renewed desire to welcome you back. We count on your visit and make ourselves available for any eventuality. Best regards,
PHILIP
Majoittunut 12. 2023
Muu
4.0/5
Erittäin hyvä
Lähetetty 15.1.2024
Scullys 6pth trip Well located and great value for mo ey
Käännä
Majoituspaikan vastaus: Dear Mr. Philip,Thank you very much for your preference and kind review.We hope to have the chance to welcome you again at Luna Olympus.Kind Regards
Maria
Majoittunut 8. 2023
Muu
4.0/5
Erittäin hyvä
Lähetetty 15.9.2023
Excellent location. Really clean and spacious Excellent location. Great views of Marina. Very clean, basic, spacious. A little noisy from bars downstairs, you must close doors when sleeping. Ok for us as it was September not sure about hotter months. Good breakfast. Pool needs some TLC, it’s small given size of hotel but did the job. Overall I’d recommend it for a friends trip and will visit again for sure
Käännä
Majoituspaikan vastaus: Dear Mrs Maria, Thank you for your constructive comments. Feedback from our guests is very important to us. We will take into account the facts you mentioned in order to improve and continue to provide a positive experience for our guests. We hope to welcome you again soon at Luna Olympus. Best regards,
Gavin
Majoittunut 6. 2024
Muu
4.0/5
Erittäin hyvä
Lähetetty 2.7.2024
Great location Was golfing hotel was ideal. Great location for bars and restaurants
Käännä
Majoituspaikan vastaus: Dear Mr Gavin, Thank you for your constructive comments. Feedback from our guests is very important to us. We will take into account the facts you mentioned in order to improve and continue to provide a positive experience for our guests. We hope to welcome you again soon at Luna Olympus. Best regards, Ana Costa and Luna Olympus Team
Justin
Majoittunut 12. 2022
Muu
4.0/5
Erittäin hyvä
Lähetetty 6.1.2023
Luna Olympus VM Room was lovely, great views. Bathroom a little worn, but clean.
Käännä
Majoituspaikan vastaus: Dear Mr. Justin,We are really happy for your comment, which we really appreciate. Our team works daily so that we can achieve excellence in our service, meeting the quality standards defined by Grupo Luna. It is very good to know that this objective has been achieved and that our customers enjoy it this way.Thank you very much for your preference. Please count on us in the future and come back often.With our best regards,Assistant Manager