Vieraskäyttäjä
1. toukokuuta 2024
My stay at this hotel in October 2023 was an absolute nightmare that I would not wish upon anyone. What started as a relaxing beach vacation turned into a bureaucratic refund nightmare due to the hotel's blatant disregard for its guests. Upon checking in on October 8th, I was forced to abruptly cut my 9 night stay to just 1 night due to severely escalating conflicts in the region that posed safety risks. The hotel staff acknowedged the situation and agreed I should depart for my own safety, assuring me a refund for the 8 unused nights would be provided. However, after following all proper procedures with booking companies and supplying ample documentation to the hotel's management, they have completely ghosted me and refused to issue any refund whatsoever. Over $300 of my hard-earned money was essentially stolen from me. The sheer lack of professionalism, accountability and basic customer service from the Delta Sharm Resort management has been appalling. Dozens of emails and calls have gone completely unanswered and ignored. For a major resort property, this is unacceptable negligence. Unless you wish toGet scammed out of your money and dealt with in an unbelievably cavalier manner, I strongly caution anyone against booking this hotel. There are plenty of other properties in Sharm El Sheikh that I'm sure respect their guests more than being blatantly robbed by the Delta. Avoid this place at all costs!
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