Protels Crystal Beach Resort

I had good stay in this hotel. I liked the program in the evening. Big thanks to animation team they made my holiday better because they made me smile and laugh all days long.

The restaurant and food are adequate, but the quality and cleanliness of the premises could be greatly improved. Upon arrival, we were given a truly awful room: dim lights, a non-functioning water heater, and everything was very unwelcoming. After two nights, we finally got the two rooms we had booked. The situation improved, but the beds were missing slats and the air conditioning didn't work. We reported the problems and they were somehow resolved. I booked an excursion with the dive center, and in the morning they left me waiting at rereception. So I've lost the excursion, but they allowed me to go one day later. At this point, I asked to speak to the general manager. I reported all the problems I'd encountered since arriving. I must say, he's a wonderful person; he promised me I'd notice changes immediately, and he treated us to dinner at the a la carte restaurant. I must say that the situation is visibly improving. The restaurant is cleaner right away, we are looked after and satisfied on all request. The recreation team is fantastic as well the animation team. A special thank to Aurora. I wish good work to the general manager, he will bring the hotel to a very good level.

Great hotel on the beach .. friendly staff and lots of fun activities… great food, good service and plenty to do and the entertainment team was alright thx a lot

i really enjoyed my stay here. Amazing views from the rooms and the staff and entertainment team is lovely we recommend to everyone

Well it was a great idea to visit this hotel it was funny and lovely with the animation team the the entertainment at all we recommend

I am writing to report an issue with the housekeeping service in my room. The room was not cleaned, and when I called to request the service, the staff that came failed to restock essential amenities, specifically the shampoo and tissues. Doesn't clean Very dirty hotel