Mayfair Heritage

I had a great stay at Mayfair Heritage, Puri, with a few ups and downs. The overall atmosphere of the hotel was really good, and most of the staff were welcoming and helpful. Pravanjan from housekeeping was the best—extremely kind and attentive. Sushmeeta provided excellent service, making our stay comfortable. The waiters at the restaurant were also very attentive, and the rest of the hotel staff were professional and polite. The staff training was excellent, except for Pritam, the reception manager, whose rude attitude made it seem like he was doing us a favor rather than providing service, which was quite disappointing. The private beach was really nice, but the locality from the public beach was a bit far. The swimming pools were clean and well-maintained. However, the buffet food was just average, and the à la carte menu did not meet the expectations of a five-star hotel. One major issue I faced was the lack of "Beware of Monkeys" signs near the windows. Since there were no warnings, I left the window open, and monkeys entered our room, taking some of our belongings. Fortunately, Pravanjan managed to recover them for us, but this could have been avoided with proper signage. The rooms were fine overall, but the washbasin area in the washroom was a bit uncomfortable. Despite a few setbacks, the hotel has a lot of good things to offer. With a little improvement in food quality and addressing individual staff behavior, it could truly deliver a five-star experience.

The staff is very courteous. Ashok who served is took really good care of us. However the amenities and quality of rooms provided vis a vis the room rent is jot justifiable. I feel more can be done to improve the rooms. ……………………………………………………..

Got an electric shock from the iron they provided. They are under staff in restaurant and everything you order will not arrive before 30 mins. Buffet spread is good however they have same for all days i believe.