Insotel Punta Prima Prestige Suites & Spa

Great hotel for a FAMILY break - not peaceful! Lovely comfortable accommodation not far from the airport. We liked the small kitchen in our room and 2 bathrooms - especially the shower with jets. Good facilities and close to local shops. The capital a short 20 minute bus ride. Best for families as we wanted a quiet break but despite being outside school holidays it wasn't as relaxing as we'd hoped. Marvellous breakfast but the house red wine in the Prestige Bar was awful!

Great property, great experience We where on the side of non inclusive, it was private and beautifully kept, the rooms feel like a villa with a private small kitchenette and the living room jas a Murphy bed that comes down at night with 2 full bathrooms and the million dollar views, just make sure if you want to east in premises you must reserve before

Wonderful room, amazing position close to the beach and its amenities, very peaceful and quiet

The suites were very spacious, comfortable, immaculately clean and maintained to a very high standard by the housekeeping staff throughout our stay. The Prestige part of the resort has limited facilities (a pool area and a bar which was sporadically staffed) but we did have access to the facilities in the larger all inclusive part of the resort, including the use of free tennis courts. The food was a big disappointment; our half board package included buffet meals in the Prestige Nura restaurant , but we were told at check in that we could choose to eat in one of the 'specialist' restaurants on site on one day. We chose to eat in the Tapas restaurant, where we were served a mediocre set menu (the croquettes were still frozen inside) for which there was an (unexpected) additional charge of 31 euros per person. The food in the Prestige restaurant wasn't much better; buffet style food served lukewarm on cold plates. The only decent food was served by the chef who freshly grilled ‘specials’ each evening. Drinks were expensive (c12 euros for a glass of wine), although we didn’t know how much was being charged to our account for each drink as we were told there was no wine list or bar menu to view! There were some free drinks on offer each evening but these seemed to be offered to only certain individuals (and not just to new arrivals which might have made some sense?) The restaurant staff worked very hard to provide a high level of service and continuously replenish the buffet - although even the freshly put out food was not hot. As other reviewers have mentioned - there are some great restaurants along the front in Punta Prima - we'd particularly recommend Chiringuito Aire.

We’ve stayed at many 5-star hotels, but Insolet Suites & Spa truly stands out. From the moment we arrived, there was something different about the experience. It took us a while to pinpoint it, but we realised it was the genuinely warm and welcoming atmosphere. Unlike the formality and pretentiousness often associated with luxury hotels, this place felt remarkably homely and inviting. The staff were exceptional, going above and beyond at every turn. A special mention to the buffet team, who made every meal feel like a warm gathering rather than just another service. Julio Cesar deserves special recognition — he's not just incredibly friendly and approachable, but his mastery at the grill was a highlight of our stay. His warmth and skill made every meal an experience, and we couldn't get enough. The food variety was outstanding. By the end of our stay, we were already wishing we could stay another two weeks just to enjoy more. The sweet potato (boniato) with cinnamon and sugar was an unexpected treat that I still think about! We will definitely be returning — and this time, we’ll be bringing friends and family to share in the experience. Saludos desde Londres, Leah, Aila, Andreea & Joao

I am writing this feedback not to criticise but with hope that there will be some improvement for next time when we come back, because we do want to comeback to this hotel. First Impression of hotel was not good. Probably because we arrived at late in the evening. They gave us “late dinner” which was dry baggute and some cucumber salad. But next day all changed. We are happy with area, apartment, food. But what let this hotel down is staff. Not all. Specialy receptionist . So so rude and unfriendly. It felt like I am 3 star hotel. I asked why 5 star hotel don’t have matrices for sun beds? All answers was “I don’t know”. Staff from restaurant area, a lady who cooked fish in the evening so rude, just felt like I came here to ask her for free. Just horrible. Please improve 1) staff service 2) get a good iron (I am sure you can afford that for 5 star hotel). 3) would be nice to see matraces on the sun beds Other than that I would recommend this hotel and definitely would come back.