The St. Regis Punta Mita Resort

Amazing! Truly awesome. No detail is missed. Staff is wonderful! Such a special spot

The St. Regis brand is lauded for their exceptional service and while they are a top luxury brand, there were a few misses during our week long stay. The property is beautifully maintained and everyday, we saw crews trimming the hedges just right, fixing one of their many water fountains, and raking the sand. Prior to our arrival I arranged transportation to/from the airport and the directions provided were very precise. Upon entering the gate for the resort, you are ensconced with the beautiful, lush greenery of the property. The property is huge as it shares the golf course with multiple resorts within the gates to include the Four Seasons. On your first trip to the property, it is a rather long drive as they want you to take in your surroundings, however, during your stay if you leave the property, they take a shorter exit. When we arrived, we were escorted to the veranda where we were welcomed by the lovely Jessica, who went over our reservation and explained the property. We were asked if we would like the NYT and USA Today daily and we chose the paper edition of both. We were excited to have a full printed newspaper that we could enjoy during breakfast. After about 20 minutes, we were shown to our room and within 10 minutes, Jaime, our assigned butler, arrived to go over their services as well as the room. We had a huge garden view room with a partial view of the ocean that included a private balcony as well as an outdoor shower that was lovely. Having a butler was very nice because you could text them for anything. I especially liked that each day, you could get 2 items pressed per person and they will also run you a bubble bath with salts which came in handy after a full day of excursions. The only complaint we had for the rooms was that the toilet lids did not soft close and instead, slammed down and also, they have the cheap Conair hair dryers, the ones that smell like it's going to catch fire if you use it for too long. I made the mistake of leaving behind my travel hair dryer and I implore you do not leave yours behind as you will regret it. The next day we awoke to discover that the "printed paper" left in our door handle, were just photocopies of each paper and not the whole paper either, so that was a bit disappointing. When we arrived for breakfast, another disappointment was that the free breakfast was only for the buffet. Although they have a menu, it is not free if you order from it. That was shocking because one of our favorite resorts is the Waldorf in Cabo and our breakfast could be ordered from the menu and their food was gourmet and delicious! As we were headed to the pool, I did not see a beach bag in our closet and when we contacted the butler, we were told that they do not provide beach bags! But guess who does, The Waldorf in Cabo! I had several beach bags at home and left them because I assumed the St. Regis would have provided one. Seriously, for the amount of money you pay per night, that is the least they co

Do Not Reccomend We’ve been to this resort many times. Our most recent visit will be the last. After assuring me that the incorrect items on my bill would be removed, they were not. On top of that, we had bills from other rooms added to our folio. Had I not looked through the stack of receipts, I would have been billed. This is an unacceptable mistake. Our room was not set up correctly, despite numerous emails prior to our arrival. The girls in the kids club were significantly less friendly, forcing papers in our face and telling us we better come back and pick the kids up. Very rude. Our food orders were incorrect several times. The craft cocktails were poorly prepared. We also happened to be there during a wedding. We love weddings, but it seems like something that should be mentioned at check in? Considering much of the facility that we are restricted to using (kids pool and beach) aren’t available. Why not tell us that our experience will be impacted? I had some clothing items sent to get steamed — they never came back! Had to ask multiple times. With regards to room quality, the internet was functioning less than half of our stay. TV remote broken, scale in the bathroom broken. These details matter. It’s a shame for such a beautiful property, the deterioration we experienced is one we must share with others, we’d hate for anyone to go through what we went through.