The St. Regis Punta Mita Resort

TL;DR - it's a beautiful property with stunning hard product. The service was generally awful. We booked a five night paid stay in a one bedroom suite booked through our Luxury Travel Advisor. As Marriott Ambassador members we applied Suite Night Awards and were upgraded to a one bedroom villa. The villa was stunning. A beautiful space with a stunning beach front living room, kitchen, bedroom and enormous bathroom. There was also a small 3/4 bath off the living room. Our stay began with a check in at the lobby, not in the room. Most hotels with villa level rooms perform check in activities in your suite or villa. Not here. Most hotels with villa level rooms have competent butlers. Not here. After being dropped in our room by the front desk staff, we were told that our butlers would be by shortly. Having stayed in many St Regis hotels we were excited about having our bags unpacked by our butler and looked forward to hearing more about the property. A butler did show up, but didn't enter our room, didn't offer unpacking, didn't offer more details about the property or their services (e.g. pressing service, morning coffee/tea). He just told me that our full team would be there the next day. So disappointing. Butler service continued to be disappointing - not bringing coffee/tea service as requested. Once we spoke to a manager, coffee/tea service did occur, but with one bag of tea for an entire pot of hot water (everything felt like a pull here; nothing was anticipated). Not returning messages in a timely manner (they would on average take an hour to respond). After day three I stopped using their services - although my husband did arrange airport transportation with them for our departure. On night two we were not able to sleep because the air conditioner malfunctioned and the fan loudly clanged and banged for the entire night. While they did arrive to fix it the next day, they did so without care to our belongings in the villa (going into the crawl space over our clothing in the closet without moving our belongings. Due to this "inconvenience" we were compensated with a $400 resort credit. A complete loss of a nights sleep for 1/4 of the cost of a one night stay. There were one or two restaurant servers/bartenders who were EXCELLENT. Hugo was outstanding. However all others were lackluster at best. We were sat one morning at breakfast and then moved once we went to the buffet because someone else had been sat at that table. No one offered to help with dishes moving from the buffet to the table. Coffee refills were hard to find. Beach service was inconsistent - on our first day someone brought a bucket of waters and then never returned again for orders (and there's no button or way to summon them). Silly first world problem challenges but not ones that you're looking for at a luxury resort. To be fair, housekeeping was exceptional every day, however at villa level properties, we're used to coordinating their time in the villa with our bu

Do Not Reccomend We’ve been to this resort many times. Our most recent visit will be the last. After assuring me that the incorrect items on my bill would be removed, they were not. On top of that, we had bills from other rooms added to our folio. Had I not looked through the stack of receipts, I would have been billed. This is an unacceptable mistake. Our room was not set up correctly, despite numerous emails prior to our arrival. The girls in the kids club were significantly less friendly, forcing papers in our face and telling us we better come back and pick the kids up. Very rude. Our food orders were incorrect several times. The craft cocktails were poorly prepared. We also happened to be there during a wedding. We love weddings, but it seems like something that should be mentioned at check in? Considering much of the facility that we are restricted to using (kids pool and beach) aren’t available. Why not tell us that our experience will be impacted? I had some clothing items sent to get steamed — they never came back! Had to ask multiple times. With regards to room quality, the internet was functioning less than half of our stay. TV remote broken, scale in the bathroom broken. These details matter. It’s a shame for such a beautiful property, the deterioration we experienced is one we must share with others, we’d hate for anyone to go through what we went through.

El hotel muy bonito, la comida y el servicio dejan mucho que desear

My husband and I had a wonderful 3 day weekend here! the service was excellent. It was a little over an hour from the airport to the hotel, and we took a hotel arranged car service. People who uber have to walk about 12 mins outside the airport across a small bridge (lots of people do this), but the cost of uber was way less (40$ vs. $115 for the car service). Overall, the property was quiet. The sunsets were BEYOND stunning every day! Highly recommend staying out on the beach for them and having later dinners! Room: Large, gorgeous balcony with a view, massive bathroom including indoor shower, bathtub, and outdoor shower. Good toiletries (acceptable conditioner, not the best but good), comfy bathrobes, etc. Big comfy bed, chair and desk in room, large walk in closet for luggage and clothing. We were in a normal room, but there also seemed to be 'house' rooms, with private pools, private sections of the beach, etc. Pools: There seemed to be three primary pools. One was adults only, one was a large kids pool (extremely chic and quiet for a kids pool, though we didnt travel with children so only saw it during breakfast, and an open pool on the far side of the resort. We picked the Nekkei pool because it was adults only, close to the beach, and had the best sushi menu for lunch. I think it was on the smaller side, but we felt it was quiet all day. It was well staffed with people constantly checking on us. They also had 3 sunscreen options available all over the place. Beach: REALLY pretty views everywhere, with comfortable beach chairs and umbrellas with full service at the beach. At the far side of the property from where we stayed (near the sea breeze restaurant) there was a swimming area of the beach that had gorgeous sand and was calm waters. In jan the water was cold but refreshing. Food: By far the best food we had was at the adults only pool during the day via the Sakana menu. Delicious delicious sushi, asian noodles and poke bowls. I have a gluten allergy and they were very accommodating. The room service was okay but not amazing, and we did not love the Carolina tasting menu. It was so expensive, would definitely skip it if we went back. Breakfast was good, we ordered from the menu not buffet. Drinks: As always with resorts, overpriced, especially the wine by the pool. But extensive menu and they had cool wine cups with ice inside the glass to keep your drink cool by the beach. They constantly bring you free water bottles in ice buckets. Gym: The gym facility was completely average and fine. Tons of treadmills and bikes and weight machines. It had good AC and nice locker room facilities. Not particularly special and was empty when we went. Groups: All over the property we saw groups (10 - 15 people) having private meals on the beach etc. It was not at all disruptive to my experience, but seemed quite special for those groups. I would definitely come back with friends in the future. My few 'cons' if I had to list them: -

Beautiful grounds with nice pools. Restaurants are good for 3 days, but then choice is limited to repeats. The staff is extremely friendly and helpful. The cheapest red wine on the wine list was $USD 186 for an otherwise $10 bottle. We were Very disappointed to be offered Totoaba fish for dinner - this fish is protected and critically endangered and over fishing of Totoaba has led to the disappearance of the Vaquita, an environmental disaster.

the staff are amazing, the food is fabulous and there are so many lovely venues around the hotel property