Tortuga Bay

Tortuga Bay was 5 star all the way, from the time our plane landed, until our departure at the airport. The VIP experience that comes with the reservation was worth it in itself. We were freeted at the plane, then wisked through customs & immigration via a private lounge. They retrieved our luggage & wheeled it outside where our driver was waiting to take us to the hotel. Our checkin was seamless. An ambassador was waiting for us outside the lobby, then we were shown around the property & taken to our villa. We had a Jr Suite, ocean view because ocean front were all taken when I made the reservation, but we could still see the ocean from our large balcony. The room was large with views from 3 sides. There was also 2 bathrooms which was great; 1 had a jacuzzi, the other a shower. We had our own golf cart & 2 bicycles that stayed parked at our villa. We used the cart to go all over Pintacana resort. The staff there were the nicest, most professional I have probably ever encountered. A big shout goes out to Carlos & Antonio for their amazing help & hospitality. They make you want to come back. We got to love them after just 1 week. Our driver, Alejandro, was another great addition to our trip. He shuttled us to restaurants, etc. There wasn't one bad employee. I could go on & on. It was just the best experience & we have traveled all over the world. The service is second to none, from the beac to the veach bar, to the pool bar to yhe restaurant. Everyone also speaks such great English which was a big plus for us. We just loved every minute being there. It made us not even want to leave the hotel.

Best resort! If you want to feel like royalty and have a truly relaxing vacation - book here. The service was unbelievable! Butlers book everything... top notch service everywhere. The food was delicious, creative and fresh. Beautiful, quiet beach with comfortable loungers.Huge, gorgeous room with amazing balcony and two bathrooms) with amazing attention to details. Golf carts to get around the gated community. The ecological reserve is included and has beautiful cenotes. Celebrated big birthday here and they had a birthday sign and balloons in room upon arrival and later in the week a small cake was delivered to the room just to make our stay personal and wonderful! Definitely go above and beyond. Will definitely return to this gem.

A spectacular resort and we would give our highest recommendation. Everything was beautifully executed. The room was immaculate with a gorgeous ocean view. The staff were all attentive and kind. The food was excellent. We would love to go back!