Vieraskäyttäjä
26. helmikuuta 2025
Poor experience. We paid almost $3000 for 4 nights, but regret it. Eden Roc Cap Cana advertises itself as 5-star, but is not. While the beach is truly beautiful, the resort overall is in rough shape. Everywhere you look things are broken, rusting, or poorly patched up (see photos). For example, hot water was broken at spa showers, or shower drains would not work but flood. Rooms are shabby, our first one had a mildew smell (they moved us), all room furniture is worn, rooms have non-working light switches. Eden Roc food is decent but not great (breakfast is quite good). The staff were very pleasant and kind, but are not sharp or professional as is expected for a 5-star. For example, Eden Roc asked for our flight info in advance so that they could give us free pickup/dropoff, yet they never arrived. We took a taxi instead (staff apologized, credited our bill $50). Another time we booked a golf cart and the staff never even arranged it. Etc etc. Some staff privately told us Eden Roc is a frustrating place to work at. Overall, we made the best of it, but certainly would not come back.
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