Beach Homes Punta Cana

The pool was terrible impossible to use. And nobody helped us with it

Nicely kept, secure property in a great location close to the beach and restaurants. We had trouble finding the free beach club and the only instructions we kept getting were "yes, down on the beach to the right". We ended up taking pictures to show the office staff, this helped them communicate which one was ours. Once we found it, it was lovely :) We had a unit with a roof top pool which was not clean/usable on arrival. It took 3 days of daily cleaning/service before the pool was usable. There was very little furniture on the rooftop patio with missing cushions, and no shade of any kind which made it unusable in the afternoon. The partial ocean view was very partial.... Bedrooms were nice and clean, beds very comfortable. We did not need to use a/c much, just kept the curtains drawn during the day when out and left the windows/patio doors open in the evening to enjoy the caribbean breeze. Water pressure was quite finicky, but after a few days of playing with the taps we figured out how to get the showers to stay on- we left a faucet on with a tiny trickle of water and then turned on the shower. If we did not do this, the shower water would stop completely after about 2 minutes and take 5 minutes to come back. Microwave was broken and never got replaced despite multiple asks. Lots of free bottled water. Was it perfect? No, but the staff were friendly, the unit was modern, clean & secure, and hey- its 5 minutes to an amazing beach. What more could you ask for :)

The was trying to charge me more services that was already a set price and argued i was accurate