Club Hotel Casapueblo

We recently stayed at Club Hotel Casa pueblo December 27, 2024-January 1, 2025. To say the least, this was the worst hotel experience I have had in over 20 years. It is clear your hotel makes all efforts towards special/private events and upkeeping the museum to generate money. The hotel has absolutely no service towards guests. Upon arrival our room was filthy. Dirty floors and used toilet paper in the toilet. When we complained they moved us to a new room, which was a bit cleaner (after waiting deveral hours and wasting half the day). Floors were still dirty and our 2 year old stepped on a piece of glass cutting his foot. The cleaning crew NEVER cleaned the kitchen and only removed the trash one day out of the 5 days we were there. They took away dirty towels but didn't replace them. We found a laundry bag with towels by the door way. They left a full dirty trash bag by the front door of our room. Dirty dishes from the kitchen were not cleaned. The maintenance person left a small can of paint and a utility knife in our bathroom, which was discovered by our 5 year old- a big safety problem- this could have lead to yet ANOTHER injury (either a cut or one kid could have eaten the paint). There is a very concerning electric code violation in the bathroom. You have the hair dryer connected directly to the outlet right next to the shower. This is a BIG code violation and can lead to deadly electrocution. Lastly, on new years eve we did not plan to attend the private event at the hotel. We were told by the front desk that the dining room would be closed for the new years eve event but we can order room service. When we called for room service to feed our 2 small children, they said they were closed. When we called the front desk they said "sorry we made a mistake. If you want to order food you have to pay for an event ticket ($200 a person). We had to drive 30 minutes to downtown to look for 1 of 3 fast food restaurants serving food without prior reservation with 2 crying hungry kids. On top of everything, when we asked for a manager there was NEVER a manager working at the hotel. Either you completely lack management or you tell customers paying over $700 a night this so you can avoid face to face responsibility for these inexcusable conditions. THIS IS ALL UNACCEPTABLE. We have travelled to many countries and have never had such a terrible experience, especially with kids. I have never left a bad review or have reported a hotel in my life

Needs updating in the bathrooms but otherwise beautiful .

Bom hotel, um pouco antigo mas entrega muito em atendimento, estrutura, limpeza, etc…recomendo.

Beautiful place.

lindo lugar

Bem localizado Incrível