Vieraskäyttäjä
14. helmikuuta 2024
To start, the reception was hostile. A man who called himself the manager (I found out later he was not the manager or a manager), named BP was absolutely hostile since the moment we arrived. Due to his behavior we asked to cancel reservations, but he refused to do it. We stayed because the apartment was nice. A couple of hours later, there was a car accident that left the hotel without electricity. After getting hostile answers from BP, we were given another room for the night because we couldn’t go to our apartment due to lack of electricity. The hotel did not have any emergency plan to deal with the blackout. No one had flashlights, and even they had two generators, they had no fuel to run it. BP said the electricity was coming back after 9 PM. We decided to go out to dinner. When we came back to the hotel not only the hotel still didn’t have electricity but the room given to us was taken away and was given to other people. At that moment BP was less than helpful trying to find us another room in the hotel or another hotel for the night. It’s now 11 pm and we don’t have a room in the hotel we had paid and BP was doing absolutely nothing to help. We tried finding other hotels via internet but they all appeared full. Close to midnight, after yelling at BP, he made one phone call and found a hotel room for us in a different hotel 10 kilometers away from the original hotel. Of course, BP said that we had to pay for the other hotel. The horrible experience ended past midnight at another hotel. We returned to the hotel and the rest of the workers were terrific, in particular the restaurant staff and room service. Unfortunately the saga didn’t end. In the 7 days in the hotel, the elevators have broke down three times, bathrooms in public areas were out of service or with no lights, and basic breakfast items such as honey for pancakes, were not available because they didn’t buy enough (according to the explanation given). It’s unfortunate that one person, BP, can ruin a complete vacation. Unfortunately he continued to be hostile to us and my invited guests. He never apologized for his behavior. Not sure I would go back.
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