Royal Orchid Golden Suites Pune

As a hotelier, I believe in providing honest feedback based on my recent experience at this property. While there were a few positive aspects, the overall stay left much to be desired, with several areas needing attention. Positives: 1. Good Location: The hotel is conveniently located in Kalyani Nagar, making it accessible to daily needs and nearby attractions. 2. Premium Vibes: The ambiance and feel of the hotel reflect a reputed brand, offering initial positive impressions. 3. Spa Discount: The hotel has a tie-up with a nearby spa, offering guests a generous 50% discount on massages. 4. Spacious Room: The room size was satisfactory and justified the tariff charged under the EP plan. 5. Quality Bathroom Amenities: The provided “Earth by Five Elements” products were a nice touch. Suggestions for Improvement: 1. Balcony Furnishings: Adding a basic chair and table in the balcony would enhance guest comfort. 2. Covered Dustbins: Using bin bags in room and bathroom dustbins can prolong their life and make housekeeping tasks more efficient. 3. Food Service Quality: Food should be served at the appropriate temperature. Guests should not be asked to use the microwave after receiving their orders in the room. 4. Smoke Detector Placement: The smoke detector was improperly placed above the microwave/induction area, which could lead to false alarms. 5. Bathroom Exhaust: The exhaust fan in the bathroom was noisy, and the balcony sliding glass lock was broken (pictures attached). Such issues should be checked before releasing rooms. 6. Room Inspection: A Craster service tray was left in the room, indicating that final checks by housekeeping were not done before releasing the room. Unexpected Issues: 1. F&B Discount Not Honored: Despite a 15% discount on F&B being mentioned on the voucher and registration card (picture attached) it was not applied to room service. 2. Interconnecting Room: Initially provided with an interconnecting room despite requesting otherwise, though this was resolved upon request. 3. Room Amenities Missing: • No minibar was placed in the room. • No in-room dining (IRD) menu was available. • Only one pair of slippers was provided instead of two. • Amenities were not stocked for double occupancy. • Hair dryer was not functional, and there was a hole in the curtain (possibly due to smoke, picture attached). 4. Billing Delays and Mismanagement: • We were having flight early morning and we have planned to leave around 6 so we have requested F&B person in the afternoon time (when he brought order) and also at reception that we would like to settle our bill after evening order around 9.Since there was no response or call from anyone we tried calling IRD to follow up but again it was directed to reception and arranging a call back took 25 mins. After explaining whole story again for the bill settlement to receptionist we requested if someone can come to the room or find some alternative via whtsapp upi etc to settle th

One of the worst experience in this hotel Food Quality is really bad also their staff are very rude and unprofessional Mr Hiren & Mr Vishal I would request management to plz look into this I hve never experienced such hospitality management should look into this

Labini and Poonam from the reception one of the most helpful and professional staff . Thank you for having them in your team. Had a great experience. Will definitely recommend this property to my company . And also the staff from restaurant.