Vieraskäyttäjä
13. toukokuuta 2025
I had an extremely pleasant and satisfying stay at Cocoon Hotel Pune. The rooms were very clean, well-maintained, and exuded a luxurious feel. Regular housekeeping ensured everything remained spotless, and overall hygiene was impressive. A special mention goes to Manika from the staff — her warmth and hospitality truly stood out. She treated us like family and went out of her way to ensure our comfort. Her professionalism and kindness made a big difference in our stay. Room service was efficient, and the premium suite was well-equipped with useful amenities like a microwave and mini fridge, which added convenience. The breakfast buffet was excellent, with a wide spread offering both Indian and Continental options — something for everyone! That said, there are two areas that need improvement: 1. The Wi-Fi system was inconsistent. The password system didn’t work smoothly with the room number, and we had to call reception daily for a new one, which unfortunately stopped working again the next day. This issue remained unresolved till checkout. 2. The housekeeping service on the seventh floor was disappointing. The staff member responsible for our room was unresponsive and reluctant. Despite multiple reminders, his cleaning was not up to standard and felt rushed and insincere. He came in so late even to just clear the dustbins. Overall, Cocoon Hotel offers a wonderful experience with great facilities and excellent staff, but a few service issues, particularly with Wi-Fi and housekeeping consistency, need attention to make the stay truly flawless.
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