Coug’s Den on Upper Dr - 2 bedroom house in Pullman

We had a TERRIBLE experience with this residence and have had zero response from Vrbo addressing our concerns. We checked in after dark and were led down an uneven path with broken paving and illumina by a string of lights on the ground and no railing. Across an uneven stretch of concrete, down uneven stairs. Entering the house to a VERY warm 78-80 degrees in the rooms and no ability to cool the residence down. We went to Walmart at 10:30 at night and bought two fans so that we could have fans blowing on us as we attempted to sleep. To our further horror, we discovered that in the bunk room after laying down on the lower bunk and looking up less than 12 inches from our face was black mold on the railings above us. The first night we were forced to sleep on the sofa in the living room, not the most comfortable and definitely not what we had paid for a two bedroom. We reached out to the owner through the app and were informed that they had had water damage in their words and that the wood had been stained by water and mold, but it was dry and safe to be around. Unfortunately, I am deathly allergic to mold and my daughter is pregnant. We were forced to move the mattress from the bunk room into the TV room remove all the bedding and wash it and hopes that we were eliminating any mold. This is totally unacceptable. I have texts wit the owner showing that they were fully cognizant of the damage and or mold in the second room

This place is a joke. The pictures are not accurate to what this place is like. Kitchen facilities were poor. The refrigerator had to have a dish in the back of it to catch water that dripped from the freezer. The hot water tank was openly displayed in the corner of the kitchen. There were cobwebs collected all around the front door. The key to the front door was very difficult to get in the lock - it was almost as if they key didn’t work. The pictures showed no stairs you had to walk down to get to the back of the house. The parking was non-existent even though the comments indicated that parking was available. The supposed yard was nothing but dirt. We did not stay based on the conditions when we arrived. We will be working with VRBO to get a refund.

Great location and comfortable.