Majoituspaikan vastaus: Dear Mr&Mrs Daping, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your stay with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to make things better and I hope we see you again soon.Sincerely, Anita Michael Guest Experience Manager
Anonyymi käyttäjä
Garden-sviitti
Majoittunut 6. 2025
Perhe
6 arvostelu
2.5/10
Lähetetty 17.7.2025
太差勁了,和預想的差距太大了。馬來西亞這邊海島太虛高了,不知道是誰給的勇氣騙子
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities. We certainly look forward to welcoming you back to our hotel in the future for a much better experience.Sincerely, Anita Michael Guest Experience Manager
Lei
Cliff Bay -sviitti
Majoittunut 6. 2025
Pariskunta
2 arvostelu
10/10
Ylivertainen
Lähetetty 13.7.2025
In the fast-paced rhythm of life, finding a warm and comfortable place to stay is truly a rare and cherished experience. During my recent stay at this resort, I was deeply impressed by its exceptional service and thoughtful details, which gave me a deeper understanding of what it truly means to feel "at home away from home."
First and foremost, the professionalism and warmth of the front desk staff were truly admirable. From the moment I walked through the door, the staff greeted me with friendly smiles and kind voices, which immediately put me at ease. The check-in process was smooth and efficient, well-organized, and without any delays.
Once I entered the room, I was pleasantly surprised. The room was clean and tidy, tastefully decorated, with a comfortable bed and a beautiful view outside the window. The attention to detail was remarkable—whether it was the neatly arranged slippers, the perfectly set air conditioning, or the welcoming tea that had been thoughtfully prepared in advance, everything reflected the resort's care and consideration for its guests.
Käännä
Majoituspaikan vastaus: Dear Mr.Lei, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely, Anita Michael Guest Experience Manager
Majoituspaikan vastaus: Dear Mr/Mrs, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Sincerely, Anita Michael Guest Experience Manager
Азиз
Two Bedroom Hillview Deluxe
Majoittunut 6. 2025
Perhe
1 arvostelu
10/10
Ylivertainen
Lähetetty 13.7.2025
I stayed with a family of six in 2 interconnected rooms, everything was very well organised, buggy service was exceptional, food was the best if you like Asian and Indian food. Beach was very clean and sea was transparent as a glass.
Käännä
6/10
Majoituspaikan vastaus: Dear Mr/Mrs, Thank you for your positive feedback and heartfelt endorsement! We’re glad you loved the unique experience we provided at The Taaras. We're happy that you're happy, and we're looking forward to your next visit.Sincerely, Anita Michael Guest Experience Manager
Vieraskäyttäjä
Cliff Premier -sviitti
Majoittunut 4. 2025
Pariskunta
5 arvostelu
10/10
Ylivertainen
Lähetetty 15.6.2025
訂的獨棟套房,房間環境不錯,服務態度很好,就是負責預訂的中文客服老是定漏餐廳
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely, Anita Michael Guest Experience Manager
kleinjonathan
Two Bedroom Hillview Deluxe
Majoittunut 4. 2025
Perhe
1 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 3.6.2025
beach water and location were amazing. As was Hamdan our concierge. Italian and indian restaurant the bomb and some of the best we have tried. That being said, resort is tired, rooms vary and need updating and staff required further training on hospitality. If you are looking for excellent water beach, sand then it's great but it's not an overall 5 * resort.
Käännä
Majoituspaikan vastaus: Dear Mr.Kleinjonathan, Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart. Thank you again for taking the time to share your experience with us. We're grateful for guests like you.Sincerely, Anita Michael Guest Experience Manager
Vieraskäyttäjä
Cliff Bay -sviitti
Majoittunut 4. 2025
Pariskunta
4 arvostelu
10/10
Ylivertainen
Lähetetty 15.5.2025
遊客少,清凈美好
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our guests are met. We’d love to welcome you back again next time.Sincerely, Anita MichaelFront Office Manager
Vieraskäyttäjä
Two Bedroom Hillview Deluxe
Majoittunut 2. 2025
Perhe
19 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 15.5.2025
Hotel is a little outdated. Rooms are over priced with the facilities available. An average stay. Food quality is below average.
Käännä
Majoituspaikan vastaus: Dear Guest, Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart. Thank you again for taking the time to share your experience with us. We're grateful for guests like you.Sincerely, Anita Michael Front Office Manager
Majoituspaikan vastaus: Dear Mr.Demonscout, Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart. Thank you again for taking the time to share your experience with us. We're grateful for guests like you.Sincerely, Anita Michael Guest Experience Manager
Vieraskäyttäjä
Garden-sviitti
Majoittunut 2. 2025
Yksin matkustava
1 arvostelu
5.5/10
Lähetetty 27.4.2025
感覺服務一般
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities. We certainly look forward to welcoming you back to our hotel in the future for a much better experience.Sincerely, Anita Michael Guest Expertience Manager
SuisuiL
Garden-sviitti
Majoittunut 2. 2025
Matkustus ystävien kanssa
6 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 13.4.2025
可以der
Käännä
Majoituspaikan vastaus: Dear Ms.SuisuiL, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Sincerely, Anita Michael Guest Experience Manager
LimTyrone
Two Bedroom Hillview Deluxe
Majoittunut 3. 2025
Perhe
1 arvostelu
4.0/10
Lähetetty 3.4.2025
Firstly we got dropped at the redang island resort jetty. Taaras resorted picked us up no problem and took us to the hotel.
The hotel itself was in general very tired. The pics need updating on the booking platforms. The service was terrible because no body spoke English even to a minimal standard so getting information back and forth was extremely difficult.
The cost to what you got for it was miles apart. In terms of value for money.
The weather was terrible two days out of three for us so that made it even worse.
The breakfast was average at best. The restaurant at night sold Italian and Indian and both were tasty but very expensive.
Käännä
Majoituspaikan vastaus: Dear Mr/Mrs LimTyrone, Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart. Thank you again for taking the time to share your experience with us. We're grateful for guests like you.Sincerely, Anita Michael Guest Experience Manager
AnneW
Two Bedroom Hillview Deluxe
Majoittunut 2. 2025
Perhe
10 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 31.3.2025
All staff greeted us with big smiles and excellent services. Food is ok, room is huge. Beach is very pretty with soft white sand. But nothing outside of the hotel. Just enjoy the facility, beach and activities with hotel recreation desk.
Käännä
Majoituspaikan vastaus: Dear Ms.Anne W, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!Sincerely, Anita Michael Guest Experience Manager
Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.Sincerely, Anita Michael Guest Experience Manager