Crown Paradise Club All Inclusive

Me hicieron frraude ustedes la agencia de viajes

Excelente servicio , volvería a ir

El área infantil fue muy divertida para los niños solo q el agua fría por temporada, tienen muchas actividades la comida es buena, muchos camastros, el frigobar en el cuarto es un plus y la caja fuerte también!! Solo deben dar mantenimiento al elevador parece q se va a desbaratar, muy viejo !!!

Excelente hotel familiar, es la segunda vez que acudimos y no dudamos en recomendarlo, el área de niños es excelente, cuentan con varias actividades para su entretenimiento, el bufet es bastante variado, los restaurantes de especialidades muy deliciosos, cuentan con área de adultos , las barras libres bastante generosas y la playa es limpia y tranquila , el personal de todas las áreas muy amables, especialmente la Concierge Cindy Muñoz que nos apoyó bastante en nuestra estadía .

Upon arrival at the hotel, we immediately wanted to leave but it turned out to be a good holiday. The rooms had a musty smell, the air conditioner was extremely loud, and the beds were rock hard. Additionally, the mirror in the bathroom was rusty, adding to the overall lack of upkeep. The hallways were very dark, creating an unwelcoming atmosphere. The elevator felt unsafe, often closing before everyone was inside. It was also very small and in desperate need of updated tiling. Overall, the hotel is a definite 2.5-3 star experience, though there were some positive aspects. The dining options had their highlights and disappointments. While there were many dessert options, it was surprising and disappointing that churros were not available. On the bright side, the Italian restaurant was by far the best! The steak was amazing, and my kids happily ate there three times during our stay. The buffet was consistently good, offering fresh fruit—we especially loved the pineapple. The drinks were enjoyable, though not always consistent in their proportions. Sometimes they were too sweet, other times not sweet enough. My personal favorite was the mango mojito. However, the hot water for tea was never actually hot, which was frustrating. Housekeeping did a great job. The beds were always made, and the floors were washed regularly. However, the towels provided were inconsistent—some days we didn’t receive hand towels or face cloths. The games room was decent. My kids enjoyed the ping pong table, but it was disappointing that the air hockey table was broken. They had a chance to play Xbox one night, though the variety of games was lacking. Additionally, the movie shown each night was always in Spanish, limiting accessibility for non-Spanish-speaking guests. The entertainment staff put in a lot of effort. We attended multiple shows throughout the week, and the Disney-themed show was a standout for kids. We mostly used the main pool, although it varied on business throughout the day. The activities pool was too loud for us. The Waterpark was definitely for kids under 6. The grounds were well-maintained. There were always staff pruning and watering. The bathrooms were well maintained, as much as a bathroom beside a pool and ocean can be. We only saw one iguana. While there were some redeeming aspects of our stay, the overall experience left much to be desired. With some updates and improvements, this hotel could provide a much better experience for its guests.

Pésima atención al huesped, no pienso volver a reservar con ustedes y mucho menos recomendarlos. La indiferencia del personal de recepción deja mucho que desear, me trataron como si me estuvieran haciendo un favor o regalandome el servicio