Casa Cupula Luxury Lgbt Boutique Hotel

Magical stay with an incredible, accommodating staff. Looking forward to my next visit!

Casa Cupula is extremely well-run and the excellent staff is friendly, accommodating and make you feel at home.

Excelente opción para hospedarse en Vallarta Excelente hotel, personal muy amable

Podría mejorar bastante en general El servicio y atención por parte del staff desde el check in y hasta el check out fue excelente y salvo mi estancia de una mala calificación, pues la habitación 101 que me tocó no fue la mejor experiencia, la habitación en sí en general era muy cómoda y suficiente con todo lo necesario, sin embargo está localizada debajo del restaurant bistro y el ruido durante la hora del desayuno era bastante notorio. Y algo bastante notorio es que los mosquitos e insectos estaban por doquier, entiendo que el clima de la ciudad propicia a que estos existan en mayor abundancia, pero creo que es evidente la falta de fumigación. Ninguna sorpresa pues no esconden el hecho de que el camino es una subida bastante pronunciada y el hotel no cuenta con elevadores, por lo que hay que considerar que utilizarás bastante las escaleras En general me quedo con el excelente servicio por parte de todo el staff, pero no volvería, no es mi tipo de estancia y la propiedad si bien no está mal, no es excelente.

The staff in every area were incredibly kind and helpful.

I’m very torn about how to evaluate Casa Cupula. I’m probably in the 3.5/5 range truthfully. Allow me to highlight some pros and cons of our experience in the Penthouse Suite. My husband and I chose Casa Cupula for our 10th anniversary (and also my own birthday). We booked the Penthouse Suite. Will focus on positives first: 1) staff are very friendly - Eduardo, Osvaldo, and Saul in particular. we both felt treated so well, especially at the pool and restaurant. These were high points. 2) restaurant is pretty good - had a reliably good breakfast every day and a few lunches as well. 3) views are spectacular - great views from any ocean-facing vantage point. 4) pool and parties are great - they have a solid weekend entertainment program and the host Lalo is so much fun. Fun games, handsome dancers, and a very friendly vibe. 5) Rooms are to a fairly high standard - we started with a vista king for the first few nights. Very good room and we felt we would have been happy there the whole 7-night stay but we moved to the Penthouse on the 2nd night (we had kind of a dual booking). Penthouse has so much space, well appointed, including a private pool and rooftop, as well as a private hot tub. My husband and I slept like babies in the very comfy beds. There are some definite challenges as well with the hotel: 1) Pricing - We met a few people also staying at the hotel and it was clear that we were significantly overcharged for our room. We had friends in a suite on the other side of the hotel who paid about 33% less than we did per night. You really have to price shop a bit - and keep an eye out for pricing specials. We booked last April 2024 for this trip and that was probably too early. There are so many awesome places to stay in PV and realizing the pricing issue, it was clear that we ourselves have to become smarter buyers. They charge $90 for an airport transfer - well, there was a guy waiting for me at the airport, who just dumped us into a curbside taxi which dropped us off at the WRONG hotel. So we had to pay more money to get another taxi to the hotel. And at reception, there was no real apology or something nice like: “let me get you a round of drinks on us” or just some nice gesture. What we got was “oh they had the detailed instructions” - and it made it sound like it was not their fault. Who cares whose fault it is, just turn it into an opportunity to show your service level. You know? 2) Mildew/Smell - There was quite a strong mildew smell in our room. We think this is due to the washer and dryer in the room. It’s fantastic to have a washer and dryer, but they have to be cleaned and maintained. The smell was not enough to ruin our experience but it was notable when you walk into the room. It did not make us want to use the washer/dryer. 3) Service - This is such a tricky one and perhaps our expectations were just not in the right place. Here is our thinking. We booked a Penthouse Suite, we are at a ‘boutique’ hotel, the reviews on Trip