Olas Altas Suites Departamentos

I'm extremely disappointed with my stay at this place. The pool, a key feature advertised, was completely unusable - imagine my surprise finding it without a drop of water! The air conditioning was non-functional, adding to the discomfort. To make matters worse, there was a power outage, and the bottom lock on the front door was broken, compromising my security. The lack of privacy in the bedroom was startling. The window, overlooking the so-called "pool," had curtains so thin they might as well have been transparent. This complete disregard for guest privacy is unacceptable. Furthermore, basic amenities like towels, shampoo, and soap were absent. This lack of essential items is not only inconvenient but also shows a total lack of consideration for guests' needs. I had no choice but to leave and find another hotel. Yet, my ordeal didn't end there. For the past nine days, Booking has been trying to contact them for a refund, but to no avail. Their unresponsiveness and lack of accountability are utterly frustrating and unprofessional. This experience was a complete letdown, and I strongly advise against booking here. The management's negligence (Mr. Ramiro) and the property's poor conditions are red flags for any potential guests. Stay away from this place to avoid a similar, aggravating experience.

The location is right in the heart of Zona Romantica so you get all the charm of that area!! The rooms are clean and cozy and nearby shops for groceries are all within a short walk for most items. Monica (housecleaning) is the sweetest person you will meet! Just remember you are in the area of all the best parts of the Romantic Zone so it will be busy until 1am!

Not a Happy Place. Disgruntled staff doesn't speak English and are unwelcoming. It's not clean with poor animals roaming in & out. I didn't like, so cancelled a 4-nt. stay yet they still charged me $183 U.S. for one night. I lugged my suitcases to a taxi stand and found a great hotel elsewhere by the sea.

I DO NOT RECOMMEND AT ALL!!! I originally booked this stay for 7 nights, but my partner and I could not stay for the whole week so we stayed for 3 nights. It is dirty, noisy, SMELLY, and overall the false advertisement made us upset. This hotel is very bad at communicating, I requested for a refund for the 4 nights we didn’t stay, and they said it’s “against their policy”. Mind you, I lost a good chunk of money. I called them everyday for a week and they kept saying “let me speak with my manager and I will call you back” but never did. The only good thing about this place is that you’re near the beach and there is a lot of restaraunts around you, other than that i do not recommend at all.

The place is in a great location, between the beach clubs and the nighttime clubs. Quiet overall at night even being across the street from a bar. They were very friendly and helpful, and even allowed me to store my luggage safely for almost an entire day since my next stay wasn't ready. Great experience overall!

I was robbed at gun point inside my room. As mentioned in the previous review, stay away from rooms one and two, since you will be set up. The hotel administration careless to assist me with this serious manner.

Reserve este hotel, del olas altas suites, por estar cerca de la playa. En mi primer noche fui secuestrado 18 horas consecutivas virtualmente, por varios ladrones. No me dejaban salir del hotel, porque me ivan a matar. La adminstarion del hotel tuvo que ver, mucho con esto. porque nunca me tocaron la puerta, durante 18 horas. Yo page mucho dinero para que me dejaran libre. Por mi seguridad tuve que quedarme en otro hotel, y pagar mas dinero. Eviten este hotel, que no tiene seguridad, y ladrones alrededor.

I come to Puerto Vallarta every month for a long weekend. My friend wanted to stay at this hotel so I was will I get to give it a try. I read the reviews and saw complaints about the noise from the club across the street. Reviews said the king suite had the bedroom in the back so noise was minimal with the bedroom door closed since the bedrooms were in the back. I was given the worst room at the hotel. First of all my room was at hotel #2 which the bedroom was at street level had bars on the window, no access to a balcony and the noise was terrible!! You could not open the shades in the room because people on the street could see straight into your room. The noise from the club was so so loud I was forced to stay up every night till 3am for 3 nights. I asked to switch rooms and the lady from the management office said they were full and it was not possible. I also asked for a late check out at 2pm since I’m a Gold Member of **********. She said that was fine and she would let the maid know. At 11:45am on my check out date the maid was banging on my door even though the do not disturb sign was on the door. She told me I needed to leave the room by 12pm. I told her I had a late check out and she didn’t understand. She kept telling me I needed to leave. There was a maid named Monica who worked at the hotel who had been very helpful throughout my stay. She is the only good thing about this hotel and she is very sweet. I found her and through google translate she told the maid I had a late check out. She again knocked on the door at 1:30pm wondering when I was leaving. My friend had. King suite with a balcony #7 and his bedroom faced the club too. I hardly ever write bad review but this hotel should be ashamed for not warning people of the the very very loud music till 3am. They should also install double pained glass or something to keep the noise out. My friend and were forced to stay up till 3am every night till the club closed. I have stayed at 10+ hotels in the romantic zone and this was my worst experience.

Absolutely enjoyed my stay here. The Spanish charm of the building made the stay feel authentic versus a hotel or modern Airbnb. Enjoyed being on the top floor and looking down to the street/bars below and having a view of the ocean and the mountains! Unit was clean, had everything I needed and was very safe. I did not find noise an issue as the bedroom is behind two doors so it muffles a lot of the street noises. Stayed here solo but definitely will return with my partner. Bed was comfy and linens were soft and clean