Pinnacle Resorts 180

We stayed in Building 180 in an ocean facing condo. It was beautiful on the 6th floor, unit 606. The unit had everything we needed and the bar had happy hour every evening. The staff spoke English and easy to communicate with. Perfect location!

Beautiful place. Excellent service. Friendly people. Glorious long pool. Hot tub on our balcony. Funicular if you don’t want a good stair exercise. Great location. Amazing views. Bonus: I thought my laptop had been stolen from my room, which, if true, would have been a crisis. The reception was very patient and courteous. While I was providing information, the manager checked with her housemaid. Housemaid had found my laptop on the balcony and set it in a safer place. And took a photo! Very embarrassing for me but shows the excellent training and service at this resort.

We were one of three couples that rented Penthouse 4 in Pinnacle 180 together for a ten day holiday - and were all disappointed at what we found. Although its location is excellent - right in the heart of the Romantic Zone at the top of the funicular, it did not measure up to the "5-Star" quality it claims. Although the valet service and the housekeeping services were excellent - the rooms were meticulously cleaned - other aspects of the hotel failed. Although the rooms were clean, the upholstery was faded and badly in need of being refreshed. The hotel elevators were being "maintained" and out of service almost every day we were there. Although one was usually in service at a time, it still resulted in needless delays. Couldn't this work have been done off season or when the hotel was less busy? The reception staff was unfriendly and never helpful. They were routinely a barrier to having a good experience and never a help in solving a problem. While this might have been fine for a less expensive place, it was unacceptable for a property such as this claims to be. The gym, while beautiful in its photos, consisted of dated and rusted equipment. Our group has traveled together around the world and are accustomed to paying for quality. In short, we paid for a "5-star" quality place, and got a ""2-star" experience. We won't return.