Pinnacle Resorts 180

The unit and location are excellent, offering a clean, spacious, and well-appointed space that is very comfortable. It’s a great place to stay if you value convenience and comfort. However, the front desk service leaves room for improvement. The staff is polite and apologetic, but their overly rehearsed responses feel robotic and unhelpful when issues arise. Policies are followed to the letter, but without flexibility or genuine effort to resolve concerns, it detracts from the overall experience. A more customer-focused approach would greatly enhance the stay.

Celina and Marcy are the most kindest two housekeepers I’ve experienced anywhere in my travels. And Ariana at the front desk was very helpful for anything we needed. We made reservations for 8 years in a row. Daniel was super attentive to all our needs at the pool

Great condo rental. Staff was outstanding as always. Comfortable suite. Close to the beach. The weather was terrific during our stay. Close to all the great restaurants. Fun time with our best friends and travel buddies. Amenities were great.

Gresy is the best. The room is always very well kept. I would definitely recommend Pinnacle 180 to anyone visiting Puerto Vallarta. The views are amazing and a great location in and out of town. Very close to a lot shops, really good restaurants and Cafés.

We Stayed in the new adults only Pinnacle apartments last week for 10 days. I was disappointed in the new luxury suits. They are long and narrow and quite dark. Lots of hard surfaces so Noise from room above was troublesome. Roof pool was nice and heated, however, food was brought over from the main hotel across the street. Timely it was not. We were in room 202 with no view except for the main hotel across the street. The options for a room upgrade or better water views did not exist. Occupancy seemed low so I don’t know why they would not offer better rooms up front. All in all. Disappointing and very average. All hotel employes were very nice. These are condos rented by owners thru the a resorts division. Office staff reminded me of dealing with a management of rules all slated in their favor, rather than the guest’s. Loved the little cafe

We stayed here for 17 days and had a wonderful experience. The suite had a marvelous ocean view though partially blocked by their resort next door. The facility was very clean and comfortable with the plus of a full kitchen and washer and dryer in the room. A real plus was our house keeper Celina who kept the place spotless even washing the dishes . Celina was a master tissue and towel artist keeping us enthralled with her daily creations. Also a shout out to Daniel the concierge who was able to get us reservations into a highly popular restaurant that we were unable to book ourselves. The location was excellent just steps away from great restaurants and a theater. The only real negative was the noise created by all the night life