Fiesta Americana Puerto Vallarta All Inclusive & Spa

El Sonne club fabuloso gracias a la atención de Rafa y Nacho. De igual forma los chicos de fotogtafia que se lucieron con la sesión fotográfica que nos hicieron, con muchas ganas volveremos a visitarlos en un futuro muy próximo. Gracias por estas vacaciones

Todo el servicio excelente, quiero agradecer el excelente servicio de : Andrick nos atendió en el bar del piso 8, siempre con una sonrisa y una conversación agradable. A Maribel del restaurante en desayuno ella está en el área de jugos. Del restaurante la cevichería a Luis Del restaurante mexicano a Claudio , súper atento y servicial A la sería Mary que nos recibió al llegar al hotel y a Miriam. Jonathan la persona que nos ayudó con la membresía. No termino porque es larga la lista aaaaah Las chicas del bar Esmeralda Liliana Spa Josefina Araceli Gracias por todas sus atenciones y nos vemos en diciembre Que gusto y por supuesto que vuelvo a ir ,

We originally had a few glitches with our room but the staff took care of it immediately with great professionalism, (especially Cassandra!) ~ The pool bartenders (Leo & Efram) were amazing. They learned our names and our drink orders and gave us (and everyone else) very special attention. We went to the upstairs pool one day and had the same, if not better, amazing experience with Rafael (the waiter / bartender ) up there. Will be back again soon!

Have stayed at Fiesta Americana in Cancun many times but first time at Puerto Vallarta. Hotel is a bit dated and is undergoing some construction. The hotel is conveniently located about 12-15 minutes from the airport and right in the middle of the ***** between the Centro and Zona Romantica (to the south) and Marina Vallarta (to the north). We easily walked to both (about 2 miles) and no turns so you can’t get lost. But what is Fiesta Americana known for? SERVICE! The entire experience from beginning to end came with excellent customer service. I highly encourage you to pay additional for the Club upgrade and get access to the adults-only pool. Here you will find the very nicest and accommodating employees, Rafael ( Rafa) and Ignacio (Nacho). They took care of us all week and truly made our stay memorable. While we didn’t spend much time at the main pool, the entertainment was very boring. I may be comparing my experience to Cancun, but I could not see spending all day there listening to background music. Certainly not a fun/party atmosphere. We ate at the Italian, cevicceria and buffet restaurants. Good was very good and service was great. Special thanks to Captain, Darcy Bravo who helped us make reservations and always greeted us by name, ensure that everything was perfect during our stay. One of the highlights of our stay was enjoying our morning coffee overlooking the water and seeing dolphins. Additionally, I hit the gym each day and there’s plenty of equipment to get in a great workout. In addition to its proximity to the Centro, there’s some great restaurants within walking distance, a supermarket across the street, and a Walmart and Sam’s Club within walking distance. Overall, a very good stay at the Fiesta Americana - excellent service, great location and close to everything you could need.

Everything was better than expected and we expected it to be great. Every employee is great, shout out to Leo, Efram, and Rafael at the pools and Sonne club. Food was great, not overcrowded, and chill. We would all go back here again. Thanks to all the employees

Buffett staff was amazing Manuel & Rosalio went above & beyond to make sure we were taking care of while we had breakfast & lunch with them . The food was always fresh & area was always clean . Room service food was good but will say it can use some improvement in quality . As for the adult pool service , Rafa was amazing we only ordered a drink at the bar once & that’s when we first got there. After that him & his team made sure we always had a drink & provided fast service when we wanted to food .

This is more of a hotel than a resort, but you pay resort prices. Now, I’ve been so some swanky hotels before and a couple exceptional all inclusive resorts in Cancun & Cabo, but I had greatly lowered my expectations for this place before I even stepped foot in the joint. Unfortunately, this place exceeded my expectations in the wrong direction. Staff: Half of the staff was somewhat friendly and the other half of the staff looked and acted miserable. Every other resort I’ve been to has a very welcoming vibe, but this was the opposite. Food: We tried the food on the first day and it was bland and not fresh. We ended up eating out the rest of our trip. Our friends gave it one more shot and ended up joining us to eat out afterwards. So much for “all inclusive.” Drinks: Tasted watered down and some were downright nasty. The only good drinks were at the pool bar. In fact, the pool bartenders were the only staff that resembled what a resort should feel like. Also, the only place you could get bottled water was at the front desk. But we felt like we were bothering them every time we asked. Room: The room was nice, and the ocean view helped make up for a lot. This was the only redeeming quality of this place — and the reason for the second Star. The room service, however, had limited options. Spa: Seemed limited and didn’t have the hydrotherapy I’m used to. The spa at the Sheraton had an amazing hydrotherapy and massage deal, so I went there instead. I didn’t want to waste my money on a mediocre spa experience. Lastly, the elevators would keep breaking throughout the day, so you’d have to take the staff elevators most of the time. The place felt old, rundown & stale overall. Recommendation: Stay somewhere else. Or even book a room at the Sheraton (it’s cheaper but much nicer) and pay for your food/drinks. We spent double everything because we paid for “all inclusive” but had to go outside for everything to feel like we were on vacation.

Que bueno que el Gerente les bajo su desorden al grupo de 30 personas que si quieren hacer un desorden se vayan al hard Rock Hotel de Vallarta que ahí si pueden hacer lo que se les pegue en gana y no en un hotel FAMILIAR Una vergüenza que además se quejen

Un grupo de 30 personas busca tener una noche agradable y divertida a las 12.15 de la noche en un hotel que supone ser alta categoría, all inclusive, spa y diversión para los huéspedes. Pero a este motel de quinta se le ocurre parar la diversión a las 11.30 pm; y al calor de la diversión y de algún huésped con sentido del humor decide proyectar en una TV música para bailar en volumen bajo; teniendo a las personas en forma tranquila y divertida en el lobby bar bailando sin hacer ningún relajo; el sub gerente Manuel Gil, que es sub gerente de servicio a huéspedes llega prepotentemente a llamar la atención de forma grosera (en vez de llegar de una forma resolutiva a explicar la razón del por qué no se puede tener música o bailar en la zona) a llamar la atención de forma grosera a la gente que alegremente baila y pasa un buen momento en el lugar. Manuel Gil, eres sub gerente, tu posición exige solucionar problemas de forma inteligente y pacífica con los huéspedes de una cadena de supuesta alta categoría; no llegar a reclamar y a gritonear o ponerse al “tú por tú” con los huéspedes. Amenazas con reportar, ¿a quién? ¿Con quién? Al revés señor, tú serás reportado en tu compañía por tu pésimo trato y nula calidad de servicio. Hoy Fiesta Americana quedará borrada de mis preferencias de hospedaje de forma personal y empresarial. Así que estimados lectores, consideren 3 veces el hospedarse en este motel que tiene pésima calidad de servicio a hospedes que no pagan 1 peso en este lugar. Todos somos gente razonable que pudiera entender razones del por qué no se puede seguir una fiesta, pero hay formas de hacerlo…. En el pedir está el dar.