Vieraskäyttäjä
1. huhtikuuta 2025
Terrible Experience – Not Worth the High Rating! We stayed at Krystal Grand expecting a 4-star experience, but it was anything but that. From the moment we checked in, the issues started. The bed linens had holes, blood stains, and even mold, which is completely unacceptable. Despite going to the front desk multiple times, it took two days before they finally changed the sheets. Security was also a major issue. While we were out shopping, someone attempted to open our safe, causing it to lock us out. Getting the front desk to help was a nightmare—they argued with us and refused to assist. It took another two days of back-and-forth just to regain access to our belongings. Between the filthy conditions, lack of customer service, and security concerns, I absolutely do not recommend this hotel. Stay far away and find somewhere else that actually values its guests!
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