The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

Hotel appeared beautiful. Then you get to your room which are in need of renovations. Why I gave a 1 in cleanliness was the ceilings had what appeared to be mold, and so did the bed sheets. There was no hot water and the fully stock bar was anything but full. Would not recommend this hotel to anyone.

Guillermo, nancy, raymundo, el desayuno, el cuarto,el serious ha sido una experiencing muy bonita,la plsy, las bebidas ,el nar ,el lobby, muy buen servicing, todo ha sido unas vaccaciines que nunca vamos a olvidar,excellente experiencing.

We have been to the Krystal Gand in PV and have never been disappointed. The atmosphere can be what you make it. You can chill on the beach or get active around the pool. In the evening the lobby bar is hopping with great music and the poolside entertainment is varied. The highlight of our trip is the quality of the food which offers a lot of variety at top quality. What really makes special are our servers Manuel, Gerardo and Poncho. That always greet us with a smile and treat us like family. It would not be the same without them. Gracias

Un excelente servicio las instalaciones muy buenas la comida muy rica y nuestro mesero wendceslao y Guillermo su servicio fue el mejor una muy grata experiencia en el hotel krystal grand . Realmente recomiendo este hotel y estaré regresando la próxima vez.

Excelente servicio por parte de todo el staff, todos siempre muy atentos y serviciales, especialmente nuestro concierge Jesus que siempre estuvo al pendiente, las amenidades excelentes, muy limpio, la comida muy rica Jonathan muy buen chef y Maribel en cafetería muy agradable, las bebidas muy ricas, 100% recomendable !!

We loved our stay at this hotel. The staff were great. Especially the servers (Karen and Lorena) and bartenders at the sushi bar pool (Owest). They were super attentive and remembered our drink orders every day. That rooftop pool was gorgeous and the views are stunning. We didn’t have to reserve chairs till 9/10:00 because the bar doesn’t open till 11:00 but you can still hang out up there prior. They played some chill pool tunes up there. The Hacienda pool was very quiet but still had some great times toward the swim up bar. The beach is nice to look at but a little cold and the red flags were out every day. Also sand was a little rough for long walks bare feet. We stayed on the the Krystal side. The kid friendly side. Check in was not a good experience. First they accidentally booked us in a room that was already being used. We went back and she apologized. But then booked us in a room with a wall on the balcony where you’re supposed to look out. I looked at the rest of the rooms and could see any other rooms like that one. So that was room 418. We finally ended up in room 524. room was maybe a 4/10. Water never got hot and the room just needed a facelift. We also never received enough towels. Had to ask all the time. We booked a resort view and had a view of a couple buildings. If I came back to this hotel I would probably book on the Hacienda adults only side. The rooms are nicer on that side. The food at this hotel was pretty good. They had 2-3 different kinds of ceviche most days. I liked the Hacienda buffet. A little cozier in the morning. We did not try the a la cartes but heard they were good. All in all a good experience but could use some upgrades. There are also a lot of wasps but the staff stay on top of spraying so that’s good just remember that EpiPen if you need it.