Servatur Hartaguna - Adults Only

High quality modern apartments. We had a jacuzzi suite on the ground floor which had a very large terrace overlooking a small garden area and had a slight sea view. It got the sun between 8am and 4pm. The bathroom was small but nice with good water pressure and good lighting. The kitchen was well equipped however was missing salt and oil which we had to buy which seemed a waste. The hob is modern induction which made cooking quick and easy. The beds were very comfy however pillows were too soft for my liking, I'd bring a firm pillow with me if I were to return. The upper pool area was immaculate with plenty of sunbeds. There was lots of room for everyone, It only ever seemed half full even though the hotel was fully booked. The pool was warm enough for end of February. What I liked most about this hotel is the relaxing atmosphere. There were no strict rules like other hotels. We even enjoyed a late night dip in the pool without issue. The reception staff and cleaners were all very friendly. Puerto Rico in general is fantastic. A seemingly unlimited choice of bars and restaurants just a 10 minute walk away. Weather is usually the best of the canary islands due to it's location and sheltered from the wind. Overall, if you're fit enough to climb the many many steps between the main center, I think this hotel is incredible value and is of a very high standard. I'd highly recommend this hotel.

Habitacion muy bien y limpia, el jacuzzi bien pero la terraza completa con privacidad nula las terrazas comunican con un muro de menos de 1 metro

My wife and I needed a quick low budget bit of sun, so took a last minute gamble on this place after reading some mixed reviews. Rooms are basic however clean and tidy with all The things you require for a self catering holiday. The view from the balcony is fantastic overlooking the town and the sea in the distance. Fantastic when it’s all lit up at night! There is a snack bar open from 9-4 and the prices are fairly reasonable. The food is nice for a snack bar and all cooked to order. There is no bar or restaurant in the evening which is a bit of a negative if you don’t want to venture out after a day at the pool. You can apparently order Uber eats to the hotel if you wish. We didn’t do this as we’re happy to go out. There are plenty of sun beds in the pool area and there’s no need to go early and put a towel down. This is a big plus. There are 100’s literally 100’s of bars and restaurants near by. 10-15 walk or 5 minute cab journey. Word too wise get a cab back! The hotel is situated at the top of a very steep hill and the walk is not for the faint of heart. As others have alluded to this is a very quiet basic resort. If you want pumping music and party atmosphere this is not the hotel for you. Mainly couples with a very relaxed quiet atmosphere. I would definitely return to this area of Gran Canaria as there is so much to do and so much variety in the local bars and restaurants, I would not likely return to this hotel. It’s not a bad hotel, I just prefer to have a few more amenities available to me. But we knew this when we booked so it is not a complaint.

Hotel was excellent, very clean and bright. ROOM Room was cleaned 5 days a week, you were also given a pool towel and in room safe for FREE. There was a microwave, hob, kettle, fridge and toaster in room, handy as only self catering option avialable. There was little to no space to hang dresses etc, two small cabinets for everything else but we managed ok. There was only 1 mirror which was in the bathroom, could have dione with one in the room. Balcony was brilliant even though we were on the ground floor we were overlooking the town and sea views, also had Astroturf down so nice to walk on and a good table and chairs. Air con was very good. POOL Absolutely excellent position, same lovely views as from room. Pool was cool but as we were on the right hand side of the valley (looking towards the sea) it warmed up as had sun all day. Plenty of sunbeds, umbrella's and tables / chairs, no rush at all. Never ate at the pool bar but everything we saw looked very good. Unfortunately the pool bar closes around 5pm so needed to go out for drinks etc STAFF Reception staff very friendly and helpful LOCATION Set UP on the hillside, lovely views but was quite a walk down to resort centre, checked once and there was 850 footsteps registered on my Fitbit and this included nearly 190 stairs!! Taxis were available for approx 4 or 5 euros but we never needed one. All of the supermarkets are in the town - everything you could need, however there was a small shop in the hotel Monte Bello which was just across the road and they had fresh bread baking all day, As well as water, juices, milk at reasonable prices. RESORT When you've walked the walk you wont be disappointed, large selection of shops and bars and restaurants in both the new and old shopping centres which are next door to each other, would need another review to cover the available shopping experiences and dining options. Evening meals came in anywhere between 30 and 50 euros for the 2 of us - food and a drink. Harbour with beach was nice and approx 20 mins walk from hotel. Took a boat to Mogan Bay for the day just to see somewhere else. Will definitely go back for winter sun at some time in the future

For a new hotel and modern hotel I have to say we were very disappointed with the cleaning in our room it was so dirty and dust everywhere in the room , it was like it was never deep cleaned , marks all over the walls , net curtains dirty , dust in every corner of the room and on skirting boards , had to ask for our bins to be emptied even tho we have the make up our room sign on the door everyday not what we expected for the amount of money spent to stay at this hotel we even treated ourselves to the room with the whirl pool and that didn’t get washed down once in our 12 night stay we had to wash it ourselves with sponges to use it as it gets dusty and dirty from being outdoors which is a bit of a pain after being out all day and just wanting to come back and use it and relax. Pool area was stunning and plenty of sun beds around and also the pool bar was reasonably priced and staff weee friendly. Our flight got cancelled coming home and we asked reception was there any availability to keep us on for another night , we were willing to take any room option and be quoted us €420 for one night ! Even after staying there 12 nights prior to this. We did not pay that amount of money for one night so ended up having to pack up and move to a completely different hotel for one night. I will be attaching pictures of the dirt on our room

Relaxing hotel in a quiet location, nice pool area with a small bar and somewhere to eat breakfast and lunch, bar closes at 4pm in January, it would have been nice to have it open til 6pm as it was 28 degrees. The hotel is very clean and modern, and well worth another star. No shop on site, but in the hotel opposite there is a small shop with fresh baguettes baked every day, all reasonably priced. Reception staff really friendly and helpful. The route down to sea level is via hilly pavement and 200 steps, not so bad walking down but worth the €4.80 taxi fair back up. Definitely returning to this hotel.