Daniela1975
20. tammikuuta 2025
Don't go there
Horrible experience, the reviews do not reflect the place, it is far from being a 5 star hotel. There's no beach, just a terrible mangrove with old villas. The hotel common facilities are very old and dated, there's trash and old furniture around. The 'water park' is one small pool and other pool with a water slide, well, the slide wasn't working. The game room was decent, but no coins were available for some of the games. Broken parts everywhere, a broken assemble on the mini golf, the hotel is under construction in some parts. There are 2 new buildings, and the room we got was great, with an exit directly in one of the pools and an external jacuzzi, but the pool was not properly cleaned and the hotel does not do insect prevention, so the room was full of insects. Literally the wall next to our room was a construction site, so in the morning we would hear people working. We even got a big cockroach in our bathroom. It seems that only the ground floor and the third floor of the building has rooms operating. On the rooftop, food at the fancy Japanese restaurant was good. The only restaurant in the ground floor takes forever and in the first dinner they forgot my dish. The hotel is severely understaffed, to a point that they made us missed the transfer to the airport because our luggage was still in the room.
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