Tuzco Lodge

Lindo hotel y la tención muy buena

I can't say enough nice things about Tuzco Lodge. I planned my vacation to visit the southern coastal cities. Playas, Salinas, then jump to Puerto Lopez and work my way down, staying only a day or two each. But once I got to Tuzco Lodge that plan went out the window. We tried other places for a day to see different cities, but eventually decided we didn't want to leave Tuzco. We just loved the place and started referring to it as home. Julio the manager and owner's son is one of the nicest people I've ever met - and his mother, father, and Marta and Karen and all the staff are the best. While it's not ocean front, it is four short blocks from the beach - you can see the ocean from the entrance down the street you walk to the beach. And its distance makes for a much quieter environment. Very little noise except for the typical dog or rooster. The lodge itself is beautifully done with a pleasantly colorful artistic style. From the texture of the walls, the various mosaics on the wall, to the various tile patterns. The rooms are very clean and comfortable. The second floor rooms have high ceilings, which I appreciated. AC, TV and wifi (at the pool and in the lodge). The lodge is split between the main lodge with rooms, and the pool, breakfast area and garden area. This split is nice allowing more space for the gardens behind the pool - that the owner takes pride in tending. We spent a large majority of our time lounging by the pool on the cabanas. The pool is surrounded by an immense variety of trees, bushes, flowers and plants. The folliage is tall enough to always provide some shaded portion of the pool and cabanas - so you can float in the pool all day without getting burned. Perfectly tranquil setting. Puerto Lopez is a bustling little town with a number of great places to eat. Pan and Vino has the best pizza I've ever had in my life. Owned by a southern Italian man that has amazing skills. Everything is made fresh, from traditional neopolitan to surf and turf. The people are extremely friendly and it feels like a very safe environment (doesn't seem to have the crime you hear about elsewhere). While it attracts tourists it doesn't feel completely tourist focused - so more natural. To sum up, Tuzco lodge was perfect for us. And after our stay here I plan on retiring in Puerto Lopez.

Requerimos información de disponibilidad vía telefónica , el cual nos indicaron que todo se canaliza a través de WhatsApp y para lo cual nos proporcionaron un número incorrecto; además solicitamos información adicional y que solo a ese número deberíamos referirnos, lo cual la persona de recepción no era capaz de atender a nuestras inquietudes. Proseguimos con lo indicado y el requerimiento para cualquier reserva el pago debería ser por anticipado, así que todo fue enviada la solicitud de reserva y pago solicitado; sin tener ninguna respuesta. Devolvimos la llamada para indicar que no hay contestación; el cual indicaron "deben responder en cualquier momento". La molestia inicia al día siguiente cuando insistimos una vez más... contestando nuestra llamada el dueño del hotel y comentamos la falta de respeto al no contestar un mensaje vía whatsApp; por lo que responde que al número proporcionado por recepción es incorrecto; comienza la molestia de ambas vías ya que desde un inicio no fuimos atendidos de manera eficaz. Personalmente expreso mi inconformidad desde el primer momento ya que el dueño no demostró disculparse en ningún momento. Lamentable actitud desde el dueño hacia sus clientes.