Vik Hotel San Antonio

My husband and I recently returned from a two week stay at this hotel. It was at least our 4th visit but sadly this time things weren’t quite as good as before. As mentioned, we have visited at least four times, the last time being in November 2023. On that occasion we were given a really warm welcome at check in and during the holiday, on one of the days we returned to our room, there was a bottle of cava in an ice bucket waiting for us and a thank you note for revisiting, which was much appreciated. This time however, nothing like that. In fact no recognition at all that we were returning guests. Our room was 0620 and on reflection I wish we had asked to change it. The steps up and down were just too many over a two week stay and my husband has had heart bypass surgery. From our room to the restaurant we had to go up and down 63 steps not to mention the walk between these stairs and there were not lifts to cover them all. But the real disappointment was when I had to get the Front Desk to request a Doctor visit my husband as he was experiencing severe vomiting and diarrhoea. The Doctor also visited the following day to check on him but sadly at no point did any of the staff ask if my husband was ok or if we needed help with anything. I also suffered from the virus but fortunately not as bad and didn’t require a Doctor but a phone call to the room or a note under the door would have meant a great deal to us. Again when we checked out, the service was disappointing as all the staff member said was “There’s nothing to pay!”. What about “We hope you enjoyed your stay?” or “Look forward to seeing you again” or simply “Safe journey home. Having said all of the above, we did enjoy our stay, the food was excellent as always and Felix in the restaurant was lovely and really looked after us. Not sure if we’ll be back at the moment. I sent this feedback to the hotel directly but disappointingly I didn’t get any reply hence this post.

5th time to return here - 10/10 as usual. Special mention to Li in the restaurant who makes everyone feel special. One minor criticism is to enforce the long trousers for men rule in the restaurant or scrap it altogether. Regularly saw males dining in shorts and flip flops without being challenged by anyone.

I travelled with my husband and daughter, and my mother who is in her 70's. The majority of the people staying at the hotel were of the older generation, and the evening entertainment is mainly geared towards them. We all however enjoyed our stay. The location of the hotel is fantastic. The view of the sea from the pool and some rooms is beautiful. It's just outside the centre of Puerto del Carmen and not so hilly. The room that we stayed in was modern and clean. Some have a bath with a shower and other rooms have a walk in shower. The restaurant had something for everyone. The only downside to the restaurant, was that we sometimes struggled to find a table for 4 as they were often reserved. The staff were helpful and pleasant. I've seen reviews saying that they were rude. We didn't find this at all - I guess it depends on how you speak to them first! One waiter at the snackbar was a "challenge" to make smile but we got there :-) Plenty of sunbeds and we went during UK half term. Both pools were great and there is enough shade if you need it. All in all a lovely stay.

Best thing about this hotel is the 15-20 mins from airport. Got to the hotel room not ready says 1400 we were there at 12.30 far enough booked a limited sea view room and we were so dissapointed well here we go room 2711 room was adequate barr no bath refurb required went on small balcony tennis courts (tennis woke us up every morning)mountain and yes limited sea view but no sun all day nb hotel was full they said . No sun major issue for us then bar prices are a disgrace entertainment this time round very poor and resturant for breakfast and evening like a cattle market so so busy so our 3rd and last visit cannot fault the staff loved the heated pools n sea view s but too many negatives this time around

Absolutely love this place this was our 5th visit to this hotel. The staff are extremely friendly nothing is too much. The hotel is so clean thr pool area the eating areas are so well kept and maintained. This is why we return so much. I wasn't very well on one of the nights we asked for extra blankets and within 5 minutes they were brought to our room. We also received a complementary bottle of champagne and a lovely letter thanking us for our return. We recommend this hotel to our family and they have also stayed here and enjoyed every second staying at the vic.

Travelled as a couple Feb 2025, very welcoming and quick check in by reception staff, room very clean and comfortable and so are the beds, 11 euro to hire the safety deposit box for the week, 8 euro to use the mini fridge, no kettle in the room but we took our own after reading previous reviews. Evening meal has a dress code men and boys over 12 have to wear long trousers, pool areas very clean, unable to comment on entertainment as we went out every night but it appeared to be more for the older couples which was the majority. Drinks at both lunch time and evening meal are not free and are charged to your room, food selection was average compared to other hotels we have been to, really enjoyed our stay as the location is really good