Hotel Lanzarote Village

Amazing weather, lovely clean hotel and very yummy food. Live the location, very close to the beach and town for nice walk in the evening.

It was our 6th visit to this hotel in 3 years. The standards are still as high as ever - everywhere immaculately clean and friendly staff. We requested our preferred room and location and our request was honoured The food is always hot and there are reasonable choices to suit everyone. Staff are continually replenishing the dishes. I think they may have changed the bread provider as not many loaves were available especially at dinner and too many hard rolls. The loaves were not as good as previously but it’s only a minor complaint. There were plenty of empty sunbeds as usual. The rooms are kept beautifully clean by the friendly maids and the in room fridge and coffee making provisions are good. There is no air con at this time of year so we had the balcony door open at night as I found it too hot especially as the beds had duvets on. Not much in the way of daytime entertainment but that doesn’t bother us nor does nighttime entertainment, although that bar is quite small. We have 2 more visits booked to the hotel in the next few months and hope things remain as good.

On arrival we were given a room which was supposed to be a sea view. 1104. Had I been 10 foot tall and stood on a chair I might have seen the sea. Reception were at first reluctant to change it but eventually did and we then had a beautiful sea view room. Reception staff are surly.

This was our second visit and we were hoping it would be as enjoyable as our first time especially as we were celebrating our 45th Anniversary. I had emailed the hotel on two occasions about our choice of room. On arrival we were allocated 1110, this was a ground floor room. We had paid for a partial sea view but instead we had a view of the tennis court. During the first night, insects were in the bathroom and bedroom. We informed reception prior to breakfast but were told they could not do anything until the next day. Plus, they said insects get into ground floor rooms from the garden. They did send someone to assist with the insects. We went to reception the next morning but it was not ideal. The rooms were not in a good position and we were told we would need to move quickly. We had friends at the hotel and they were leaving in a few days so we did not wish to use our holiday messing with rooms. Plus, the weather was ideal and thunderstorms were forecasted for later in our holiday. Obviously, we should have spoken to the Jet2 representative. For the whole holiday, my husband sprayed our room because of the insects. Lanzarote Village is in an ideal position to discover the resort. We were able to find sun beds anytime of the day (and this is ideal). Also, I enjoyed many aqua classes plus when it was overcast, I did some Pilates and yoga classes and the instructor was superb. Unfortunately, the internet was not available when I needed to do a webcast for a family funeral. The Staff were not helpful but luckily a nearby hotel was very accommodating.

First time here great hotel easy check in comfy beds and good shower No problem finding a sunlounger food really good. Small niggles like mugs in our room not washed one day and balcony not cleaned and one night napkins on tables were wet but these are only minor details will def return thank you to all

Am currently staying at this hotel. Have paid extra to stay in a junior suite. Today I made comments to a director/manager regarding an incident in the cocktail bar last night which was ‘not’ dealt with by bar staff but was left to clients of the hotel, who did not know the gentleman concerned, to resolve. The gentleman was inebriated, unable to stand or speak coherently, and fell over. It was left to other customers to ensure he was taken safely to his room. Surely this is the responsibility of staff? The staff apparently asked if he needed help but this was declined - the gentleman was in no fit state to decline. I also commented that as an all inclusive customer - the cocktail I was served was not the same as ‘paying’ customers. It is not stated on the cocktail list that ‘all inclusive cocktails’ are pre-made. It was insinuated by the director/manager that as an all inclusive customer - I did not get the same quality as ‘paying’ customers - in fact all inclusive customers cannot even order a large beer! That I was not as ‘important’ as a ‘paying customer. I pointed out that I was a ‘paying’ customer, had paid in advance and did not like being treated as a ‘second class’ customer!