Nautilus Lanzarote

I had an extremely distressing experience at this hotel as a solo female traveler. The receptionist's behavior was highly inappropriate and made me feel unsafe. He repeatedly asked if I was alone, commented on the lack of cameras on the premises, and attempted to solicit my social media information. This conduct was unsettling and left me feeling anxious and vulnerable. I was so uncomfortable that I had to call a friend to pick me up. Additionally, the hotel has attempted to charge me $900 even though I am no longer in Lanzarote. This is alarming, and I am considering filing a police report regarding this issue. The conditions of the hotel were also unacceptable. The facilities were unclean, with visible blood around the toilet seat, which was incredibly disappointing. I would not recommend this hotel and will not be returning.

Great Hotel in a great location Great location, early check in and nice rooms, rooms maybe a little dated in certain areas but I would be happy to stay here again

Absolutely loved it. So clean and friendly staff , our Xmas and new year was lovely,, I’ve never been to Matagorda before. But will def go back , so near the beach , shops restaurant & bars . A lovely walk along the beach promenade. The apartments were lovely and clean , had everything in there, would definitely go back…

Not far from the airport in Matagorda. About 200 yards from the beach and a few bars and shops. An hours walk into Puerto Del Carmen. Taxi's are your friend for PDC. Very quiet hotel. Loads of artwork in and around the hotel. Reception is 24/7, with very friendly staff. Hot breakfast is cooked to order. Cold buffet also available. Villas are a good standard, and there are various facilities for the disabled customer. Cleaning staff come about 6 days per week. Pool is heated in a central position. Slight aircraft noise, but if you walk to the end of the runway, you get great views of the planes landing. More bars and shops about half a mile away.

We have never stayed at the Nautilus Apartments before having previously spent most of our holidays in Lanzarote in the Old Port Area. The Apartments have been developed to accommodate a wide range of visitors, they have a good number of properties aimed at people with disabilities. All the people we came into contact with were most welcoming. The site was cleaned daily and the pool maintained a good temperature. The only problem from our point of view is the fact that there are no refreshments on site. However, there are plenty of bars and restaurants within short walking distance. They do provide a breakfast but we did not avail ourselves of it. We booked a One Bedroom Room Apartment but it would appear because of the large numbers resident we were move into a Two Bedroom Apartment. We found this a pleasant surprise and more to the point it was excellent with Two bathrooms as well. Our experience was very good and we would not hesitate to recommend the Nautilus Apartments. Just one point, Matagorda is located adjacent the reasonably busy Lanzarote Airport which does bring with it noise mainly at times of Taking Off. This did not bother us or any of those people we came into contact with, just be aware!

The apartments have a great location, close to the beach and a handful of shops and restaurants. I was pleased to get an accessible, mobility-friendly apartment overlooking the pool, it was spacious, clean and had a full fridge and oven plus 2 bathrooms. Welcome amenities tray and bottled water was a lovely touch. The art in and around the building is great. Limited English TV channels (BBC1,2,3,4 only), and it says the pool is heated, but it was very cold!