HC Hotel Magec

Ollut täällä monta kertaa. Paras hinta-laatusuhde Puerto de la Cruzissa. Henkilökunta on poikkeuksellista.

Hotelli sijaitsee hyvällä paikalla ja henkilökunta on erittäin mukavaa, hyvää palvelua baari-ravintolassa. Hyvä siisteys, huoneet siivotaan päivittäin, näkymä merelle ja Puerto on melko mukava. Mutta joitain negatiivisia kohtia, 1 hissi, joka toimi kolmesta, olin 6. kerroksessa. Ovet paukkuvat aamulla klo 7.30-8 ja nukkumaan ei ole mahdollista, makuulla on unohdettava, uima-allas on pieni, mutta olemassaolonsa ansiota.

Aika hyvä itse asiassa, vaikka sisäänkirjautumisajassa kesti kauan, jono oli pitkä ja työntekijää oli vain yksi!!

Erinomainen sijainti, lähellä keskusaukiota ja lähellä playaa ja bussia

VERY dated room, no fridge or kettle in the room. Room vas VERY noisy from 5.30 am as you could here all the deliveries trucks outside. Air condition noisy as well so was impossible to use it throughout the night. Staff at the reception rude (beside the young man when we were checking out) and unhelpful. Same breakfast every day, not much choice of fruit. We decided to check out day earlier than planned and went elsewhere. Not even once they’ve changed the towels. No entertainment at all. Good location though.

I booked this hotel on all inclusive basis along with my 2 daughters. We arrived at hotel about 1.50 pm and got checked in but receptionist wouldn’t give us key as check in not til 2pm. Had to sit for 5 mins then queue up again to get key. Really annoying when you’ve been travelling for 10 hours. Room was very basic(no air con)but clean enough. Though the patio nets were pretty dirty. Went for lunch but disappointed by the small buffet available that seemed geared more to the locals. Got some chips and pizza but both were stone cold. We decided to go for dinner as soon as it began that night thinking food bound to be warm but still cold. Were stopped from taking drinks in from bar although in plastic cups. Totally pointless rule as if you wanted an alcoholic drink waiter had to go through to bar to get it for you unless you wanted beer or white wine. Breakfast wasn’t much better. Was really busy and had run out of glasses to get juice and cups to get a coffee. Daughter got some food and bit into a hash brown that was still frozen in the middle. That was our last time using restaurant and ate out from then on. Service at bar was terrible. Usually one girl on who would avoid catching your eye as long as possible as you stood at bar. She would serve local customers first as they were paying for drinks. Pool bar was a joke. Opened at 10 but wouldn’t serve you a drink til 11am. Soft drinks machine and beer tap behind bar so you couldn’t help yourself. Bar maid kept disappearing for long periods whilst customers stood at bar. No ice cream for kids. Asked what bar snacks they did but was told only served them from 4pm to 5pm even though restaurant was closed 10.30 til 1pm so nowhere to get something to eat. Ended up having to purchase toasties from bar and take up to pool area(roof top on 8th floor). Whole reason you book all inclusive is to avoid this. When bar snacks appeared at 4pm they were old sandwiches and pastries from the breakfast so they were hard and dry. Facilities were poor. No entertainment. Public toilet didn’t flush and only hand dryer broken. Found the whole experience frustrating and stressful. Worse all inclusive ever.