Hotel Marquesa

We were on a budget yet found this truly amazing Marquesa Hotel with its magnificent interior.... just minutes from the main square and all the local bars, restaurants and shops. Our room was spacious enough, with a balcony and a priceless sea view. My girlfriend suffers with back pain and the brand new mattresses on our twin beds were too firm for her, so we asked reception for help. Upon our return from a perfect first day out, the maids had put a massive, soft topper across the two twin beds, turning them into a giant soft super king size bed. We couldn't thank them enough. The surrounding area is so picturesque, lots of lovely murals painted on the walls of unique houses and structures. The beaches have soft black sand. It's cheap to buy stuff, 3 euros for a great pint, and my girlfriend let the softness of the bed go to her head and proceeded to buy 9 dresses in 6 days!! - an awesome short holiday, and we'll enjoy going back someday. While there, if you like a great night out, then visiting The Molly Malone is compulsory - just a 5-minute walk from the hotel, we found ourselves in there 3 of our 6 nights. On the last night, Brendan the host made sure we got a free drink - it should have been the other way around 😜 5 stars all the way 😊

Really lovely stay at this small hotel, lovely and clean and very comfortable beds. The staff were excellent and served delicious cocktails. The rooftop pool was a plus and the location was excellent, central to all bars and restaurants. Would recommend to anyone.

Have recently returned from a 10 day stay at the Hotel Marquesa. We were really looking forward to its character and charm and were not disappointed. The reception area was beautiful and the hotel is in an excellent location. Our room with balcony was fine, big comfy bed and great shower. Unfortunately WI-FI was NOT available in the bedroom - disregarding what the hotel might tell you! Things went downhill rapidly when we started to use the dining facilities - it was a joke! The food was awful and COLD - yes I am aware that there is a microwave to warm the food - this only proves they are aware of the problem. Soggy Brussels and tinned carrots leftovers from previous evening were served at breakfast. Bacon so thin that when cooked was hard and inedible, toast machine constantly getting stuck and burning, coffee gross. Meat in the evening dishes was tough and inedible I could go on and on but I think you get the idea! And to top it all there just wasn’t enough staff! We were only able to order drinks with our meal on two occasions as there were no staff. We had to clear tables and sort out our own tablecloth and cutlery on several occasions. Eventually the management saw what was going on, and we saw them walking around the dining room looking very grim and next day things did improve 2 lovely young women started who worked REALLY hard to try to keep up but they needed MORE help. When I go on holiday one of the things I really enjoy is having my meals cooked for me - but at the hotel it was no enjoyment. Please don’t start to using the “ we are only a 3 star hotel” The star rating is for amenities, quality of service and guest service. I think your hotel is at best a 2 star I am not in the habit of writing reviews but on this occasion I just had to warn other people I, like other saved hard for our holiday and it was completely spoilt I

Magnifique endroit, très bien situé dans le centre de Puerto de la Cruz. Les chambres sont propres mais très mal insonorisées. La nourriture y est très moyenne, voire franchement pas terrible. Pas beaucoup de frais, des conserves, desserts chimiques. Jus d oranges du petit déjeuner affreux. Par contre le personnel est très agréable . A choisir pour l emplacements n y mangez pas !!

I won't bother wasting my time writing a review of this hotel because the Manager attempts to justify the unjustifiable! They CANNOT justify the photos I'm about to post. The only thing I WILL say about the hotel is that the staff don't want to engage with (UK?) clientele ~ to the point that when they saw us coming, they were awful busy with the computer screen suddenly! Every time we passed reception, we said hello. Every time, we were simply ignored. If you like a cheap and cheerful break ~ stay away. The staff are NOT friendly or cheerful. If you want cleanliness ~ stay away (evidence in photos). If you don't want to be surrounded by "BRITS GO HOME" posters, don't go to this part of the island. If you have any mobility issues do NOT go here!! It's very hilly with steep steps too.

The staff at reception first of all does not speak English. My door key didn't work 4 times had to be changed until they gave me another room. The breakfast was awful. Cold and no choice. The shower was a hose over the bath. Furniture was so old and dated.. Horrible place