Hotel Riu Garoé

This is a lovely hotel in a nice area, the pool and surrounding areas are lovely. The downside for English visitors is most of the staff don't understand English every night in the bar we were served the wrong drinks even after pointing out our order on the menu. If you aren't early dinners for dinner ie before 7.30pm you won't have the same choice as early dinners has they don't seem to replenish, 3 nights running I went for food that was there when I went for my starter but not when I went for my main or desert. These matters be to be addressed.

Rooms 118-127 are immediately above the very noisy kitchen. Search for these numbers and you will find Tripadvisor reviews going back to 2011. The hotel management have responded to these. They know about the problem and still assign these rooms to guests at full price. Expect to awake between 5 and 6 to the sound and vibrations of carts rolling on tiled floors, steel pans being banged around and other noises – and then the same routine from the afternoon until close to midnight. I measured over 60 decibels in my room, and the vibrations meant that even earplugs were insufficient. I'm not typically one to complain, and I've never asked a hotel to change my room before, but this time I did. I was told they were fully booked, but that someone would be in touch within two days... which never happened. Advised again on checkout and got an uncomfortable "sorry" followed by the bill. Again, they know and don't care. Advice to management: 1. Spend a night in one of these rooms so you understand what you're putting your guests through 2. Work to reduce and contain noise in the kitchen. Vinyl kitchen floors instead of tiles would cut down on vibrations from carts and absorb other noises better. 3. If the noise cannot be reduced to reasonable levels, stop offering these rooms at standard rates. At best, they could be used as courtesy rooms for late checkouts or discounted as substandard rooms for short stays. I'm sure it could have been a lovely stay as the hotel is beautiful in every other way, but if you lose the room lottery, it's a ruined holiday, and I wouldn't recommend that to anyone.

A fantastic experience for my family staying at this lovely hotel. The hotel is a nice size, with good amenities without being too big. A lovely spa and great restaurant providing an excellent and varied menu for the Half Board buffet. The New Years Eve Gala Dinner was spectacular and a huge effort by the staff. My daughter is in a wheelchair and the staff could not have been more kind and considerate. Indeed it is the wonderful staff that elevates the hotel from good to great. Angeles in the main bar area was fantastic as were the spa staff, and waiting staff in the restaurant. ALl carefully managed by the hotel Manager Mr Blum who seemed to be always around checking on everything and maintaining standards. Spa was lovely, a decent gym and nice outdoor pool which was a little cold all added to the enjoyment. A really great holiday and I am sure we will be back.

Absolutely fantastic hotel in every sense service food rooms ambience 5 star the best hotel we have stayed in for a long time . Excellent food quiet pool area lovely staff , beautiful location . 20 min walk into town or you can use the courtesy bus . Well done to all the hotel staff .

Hôtel calme extrêmement propre dans quartier calme en hauteur de puerto de la cruz avec facilité de se garer gratuitement autour. Personnel très serviable, souriant et poli. Les femmes de ménages, au bar, à la piscine, à l'accueil, quelques personnels au restaurant(les dames, le petit jeune, les cuistos, le responsable). Nourriture bonne, soirées agréables. Piscine avec serviettes et coussins à disposition. Possibilité d'y aller sans vraiment d'horaires de restrictions. Hôtel très beau et très arboré. Accueil très réactif pour nous changer de chambre suite à un problème dans celle initiale. Merci pour ce très agréable et reposant séjour.

Consiglio, ottima struttura, unica pecca un pochino fuori dal centro.