Sol Puerto de La Cruz

Bien.

I chose to ignore the bad reviews that had previously been written for this hotel and I'm so glad I did. So let's get a couple of small niggles out of the way. 1) We (single mum and two kids well 21 and 10😂) arrived here just after the evening meal had finished on 17/08/25, unfortunately we were not offered anything(some bread and cheese would have done) 2) The hotel is spotlessly clean and they seem to be cleaning all of the time - but we did have a couple of mornings where we was knocked on at least 4 times for cleaning 😂, can't complain though. 3) Beer was €5 a pop, cocktails €6.50, sounds cheap, but a bar down the road was a lot cheaper, but they don't mind you having your own stuff by the pool so nip to the shop and beer is 0.60 cents a can. 4) Could do with some background music by the pool but that is my personal choice. 5) On one day a couples kid seemed to be drowning and the lifeguard just sat on looking until the parents jumped up and saved her and then he still didn't check if she was ok, having said this the other life guards are great especially Jenni who was great with my daughter when she hurt her toe, she is strict but doesn't spoil the fun and even joins in so big shout out to Jenni. So now the positives. Yes the pool is small and no large blow ups or lilos allowed which given its size is a good thing, gardens are well tended too. The pool is fine though and big enough for you to cool off in. Always somewhere to sit by the pool as well so no issues with beds. There is entertainment in the evening but nothing much for kids nor is there a kids club but it's just not "one" of those kinds of complex hotels. Again people have reviewed moaning about noise and the food. We have not had an issue with noise (floor 6 at the front side of the hotel and still had a view of the pool and ocean) pics attached. We have not found an issue with the food at all, there is a large buffet at breakfast and teatime with lots of freshly cooked items at the grill, there is definitely something for everyone. The hotel is positioned away from the noisy nightlife but also close to the beach which we didn't visit as we not into black sand or rocky shores. Walk for 10 mins and you will find the main square with lots of shops bars and restaurants, come see for yourself and make your own minds up. There is a hairdryer in the room along with Aircon, shampoo and shower gel but no fridge or kettles, safe is extra, daily cleaning and lots of storage space, but definitely bring an extension lead for all your electricals as not really any spare plugs. I have only rates as a 4 and hey nothings perfect, would I return? For what we paid and the free child's place absolutely it was a bargain.

Habitaciones con desconchones en todas las paredes, la puerta del baño se con la pintura a trozos, oxido en la bañera, las terrazas no tienen un mínimo de discrección y se ve todo de las habitaciones contiguas, hay que tener siempre la cortina echada y el pestillo cerrado, es muy fácil colarse. Y como tengas niños corriendo en la habitación de arriba, olvidate de descansar.

Staying here right now and this is the worst hotel I’ve ever stayed in. The rooms, as much as they’re clean, are seriously dated. The door doesn’t lock on the balcony. We have a seafront room and it’s the noisiest place I’ve ever stayed. There’s a woman in her balcony right now talking on loud speaker and I know her whole life story up to press. There was a guy cleaning the street with a leaf blower at 5am this morning. The previous night there was some sort of rave going on outside until 3am. DO NOT take a sea front room. One accessible plug socket in the whole room. A tv that only plays a radio channel. No iron. No fridge. Wardrobe space not long enough to hang dresses. The food is shocking. I can usually find something decent for breakfast but even the pastries are bad. They do not offer daily food except at the pool bar but don’t offer a fridge either for your own drinks etc. We ordered chicken tenders yesterday and I kid you not, two of us got 30 chicken tenders! No one will ever eat 30 chicken tenders. There is never anyone on the bar to order anything and there is a vending machine in the foyer for chocolate bars. There are 8 floors in this hotel and the pool is the size of a garden pond. There’s literally no life in this hotel. Seriously disappointed and considering going home early. Would not recommend at all.

Pool with only 7 umbrellas , if you have a dinner included the water is a payment, the door room is very old and broken, the bedroom style is very very old for 4 stars hotel , the food is good and the staff who works there are very kind ! ! I recommend the structure only for dinner and breakfast, it is inconceivable that during dinner if you do not buy water they cannot even leave you a bottle of water and therefore you are forced to continuously call the waiters to have tap water, truly absurd. The property is close to the sea and the city centre, restaurants / bars / markets all close to the hotel. To make the hotel perfect, the rooms should be upgraded to make them a little more modern, as they are currently stuck in the 90s style.

We came only for 5 days which is enough in this hotel . The rooms , especially bathrooms are very dated and could do with a lick of paint . Can’t use the pool until 11am also which is a joke . Wouldn’t stay here again or recommend