Royal Galápagos Inn

風光好陽台可以看海上日落，陽台大吊牀舒服。

Honest review! Could have been three or four stars but owner tried to screw us around. Travelling with my wife, three-year-old and Mom. Booked a three bed room, and even called a month earlier to clarify for sure the booking was for a room with three beds and he said yes. After paying for the room, where he seemed to not know how to use his credit card machine (telling me that he uses the tap function for $1000+ transactions)…… and I had to help him by showing him how to insert the card??? Should’ve been the first hint….. He took us up to the room, opened the door, put some of our luggage in there and showed me the room with two beds….. I said to him, we are supposed to have three beds, and he responded, and I quote “you can accommodate can’t you”…… and he went on to say it’s not that big of a deal. I couldn’t even believe it….. after he charged us for our triple room price, which was substantially more than the double room. I said to him, you charged us for a three bed room, that is what we paid for, we will NOT accommodate for you. After he saw that we would not accommodate his request he showed us the room next to it, which was ready to go and had three beds and was much bigger! He completely tried to give us the wrong room and resell the more expensive triple room, not cool! It was obvious to us that he had done this to others before and gotten away with it. Of course after I called him out on it, he more or less gave us the cold shoulder for our five days there…… Beware of this guy! There were other positives and negatives with this place, but once someone tries to pull an action like this, that’s it for me. If I could give it a zero I would, hopefully he’s sees this and thinks twice before trying to take advantage of any more guests in the future.

Eduardo Veliz, el propietario de este Hostal es verdadero majadero y patan! Todos en San Cristobal lo conocen como la persona mas desagradeble. El nivel suciedad en las habitaciones es tal, que no pudimos quedarnos a desayunar, porque si no limpian las habitaciones como estará la cocina!!!!!! 2 dias seguidos no limpiaron las habitaciones, y cuando reclame de esto el Sr. Veliz se porto muy grosero y hasta me empujo, tuvo que intervenir mi esposa y hijos para evitar que no le responda. Finalmente, este "hostal" esta en construcción.... si, en construcción, y el dia sábado pasado desde las 7am martillaban las paredes. hay lugares muy lindos en Galapagos para hospedarse, por favor! no vengan a este lugar tan desastrozo. Hice una denuncia formal en el Municipio de San Cristobal y en el Ministerio de Turismo. Espero que de algo les sirva. Juan Ugalde