BlueBay Galapagos Planet

Room was clean, and climate controlled. Lobby provides ample fresh, filtered water. WiFi signal is very strong and no issues with hot water. Upon check in is when I found out they only take cash payment and there was no pay-ahead option when I booked the room through United travel as with another property I used. They would not take a credit card (said they couldn't yet signage and travel listing says they do). Had to go to an ATM and pay fees on both ends to have enough cash to pay for my reservation. My reservation was "breakfast included", and when checking in I was told what time and where the breakfast buffet would be, but on both days there was NO breakfast available and I asked why, and was not given much of an answer other than, the restaurant didn't prepare it. Uh, okay...Pool area noisy at night as there is an outdoor bar/restaurant adjacent to it playing lout music, but not a large seating area. The staff were pleasant but not exceptionally helpful or friendly. Pay in cash, and don't hang up any wet clothes anywhere visible from the street side (there is a drying area outside in the back). I would not choose to stay at this property again. Overpriced, amenities advertised not available and the property is up a few blocks from the main strip and on the "slow" or "townie" side of town near the Naval Base gate entry.

Clean & well maintained hotel. Staff is very helpful & caring.. Centrally located. Free breakfast & you can also order eggs however you want. This hotel should open their own restaurant. /cafe. Many restaurant options. In town. Taxis are $2.00 if you do not wish to walk.

People at the hotel are amazing. They go out of their way to help and accommodate. Suzy is wonderful. Helping at front desk, restaurant and with other needs. Food was good. They made veg food for us as we asked. Creatively helped us arranging tours etc. Rooms were clean and serviced every day on time. Location is 5 minutes from all action. Other staff members are also very good.