Finch Bay Galapagos Hotel

My husband and I celebrated our 15th Anniversary here and we clearly made the best decision ever! From the time we left the airport until the time we headed back to Quito, the service at this resort was nothing short of Amazing!! Special shout out to the MVPs of Finch Bay! Cesar, Patty, Miguel, Hilda, Wagner, Jorge, and Ms Grace! They went above and beyond to make sure that we had a wonderful experience! Definitely no need to go anywhere else for food or drinks! Just top notch!

This absolutely beautiful!!! Write on beach and trail to Las Grietas! Worth the price! Breakfast and dinners are delicious! Great spread for an included breakfast. Only stayed one night given we were headed on a cruise. The trek here is easier than expected. We purchased a transfer but not needed. A must see!

The Best Service and Lodging Experience I Have Had in 40+ Years of International Travel! I’ve never felt this way before, but only rating the Finch Bay with five stars is an injustice to the superb quality of service and experience that my wife and I received during a recent stay. If there were the possibility of giving the Finch Bay ten stars, I would give it ten stars, as the experience was definitely a perfect “ten”. Truly exceptional service not only meets a guest’s needs, but anticipates them. I could go on for pages describing each day how the Finch Bay staff anticipated our needs and provided excellent service and solutions, so I will have to limit myself to a few examples. Small examples include a staff member walking by the pool and noticing that my wife had entered with her glasses on, and was setting them on the edge. He volunteered to take them over to the table between the lounges where we had our things. As we were walking to the pool, a staff member passing by picked up towels from the fresh towel bin and offered them to us, or took our used towels graciously from us when we finished swimming and placed them in the used towel bin. The breakfast wait staff learned what we liked to drink in the morning (black coffee for me; chocolate for my wife) on the first morning, and offered us these choices each morning when we sat down for breakfast. I never had to ask for more coffee or catch someone’s attention for some matter; the staff was always looking to see if they might be of service in some way. The Finch Bay breakfast was extraordinary with so many different homemade choices available, breads, rolls, waffles, pancakes, freshly squeezed juices, ceviche’s, build your own omelets, bacon, yogurts, even cooked vegetables and seafood. Travel from the Finch Bay to Puerto Ayora is by Finch Bay’s water taxi, which is at the disposal for guests. If the taxi is not at the dock from which you embark, you can call the front desk and request service. The Finch Bay also has a WhatsApp profile that also allows one to get in contact with the front desk for requesting a taxi and any other matter. However, my wife and I initially struggled to get our US iPhones working to contact the Finch Bay front desk, so the staff just gave us a loaner phone each day to use for free, and re-charged it up each night so that it was ready to go. Have any of you ever had this kind of service? I hadn’t! And it made is so much easier to enjoy going into town each day for shopping, excursions, dinner, and so on. One of the water taxi drivers knew that we wanted to work on our Spanish, and so each time we road with him, he would ask us some simple questions about what we had done or were going to do. His English was fine, but he made an effort to help us in this small way. It was our 50th wedding anniversary, and when we checked into our room, there was a hand-written card welcoming us to the Galápagos and wishing us continued happiness. Moreover,

El hotel es hermoso, una decoración muy agradable en sus áreas comunes, la piscina es bella y bar completo y restaurante de muy buena calidad , el servicio es espectacular. las habitaciones no son muy cómodas pero la limpieza es impecable. la playa no es muy agradable. la relación cálida precio un poco alta.

Well, we travel a lot in all types of travel styles and have a 13-year-old. We did two weeks in the Galapagos and stayed at Finch for 4 days. You can get lots of good feedback from the other reviews - the pool area at Finch is great and just like the pictures (on a sunny day). Having drinks and coffee out there was great. The rooms are clean and nice and the staff is super friendly. It all feels very safe and clean. For us, the big disappointment was the restaurant. Sorry to call it out but we ate there once and that was enough. All three meals were not good, not hot, not anything.. The breakfast buffet spread is large and you can find what you want but for dinner look outside the resort. We tried to be fair and maybe other people liked it - until we saw each night at dinner maybe had 2-3 groups eating there at most. The restaurant was basically empty. I believe the majority of people go into town for better food. In fact, there is a restaurant called "The Point" which is right next to Finch (you don't have to get on the boat) which has some of the best food in town. Go there for dinner.

We had the pleasure to stay at this fine resort before and after our diving liveaboard. Everything was just about perfect - the staff was so friendly and kind, the pool area was gorgeous and fantastic restaurant. We had two minor hiccups and I was so impressed on how they handled things as they really went the extra mile for us. Do not hesitate - this is by far the nicest hotel on Santa Cruz and worth every single penny. If we ever have the occasion to go back, we won't hesitate.