Casa Padua

Our first trip to Puebla, the staff was SUPER friendly and helpful. The Manager David was very helpful and even arranged for our taxi to catch a real early flight out of Puebla and even offered to personally take Us to the airport if necessary. Very close to the Zocalo , quiet , comfortable rooms. Casa Padua Made our first trip to Puebla a very Memorable one. Thank You, The Rodriguez Family

This hotel got a lot of five star reviews and not sure why? Five stars to me means like wow, 4 Seasons type stuff. Don’t expect anything like that with this hotel! There were signs that said spa and gym but they were both closed and I got the impression they were just that “signs”! With that being said the hotel was quite and clean. The location was just a couple of blocks from the historic district which was nice. The internet worked well in the room. The staff was friendly and made sure we had fresh towels and water everyday. I spoke with my girlfriend and We both agreed that 3.5 was a reasonable rating. I would like to mention that compared to the other hotels in the area this would rating would be among the highest. The reason being in my opinion that since every building in the historic district is over 300 years olds!

After reading so many positive reviews, we were quite disappointed with our stay. Now reading these reviews again, we noticed that most were written before the pandemic. Perhaps the hotel is trying to rebuild its business after being affected in the past 2 years. If that's the case we wish it the best. We stayed here for two nights and the location was wonderful. It's across the street from Museo Amparro. It's a very short walk to the Zocalo as well. The building has character and we loved the high ceilings. While we were there the hotel looked mostly empty. The exercise room was closed. The wifi didn't work half of the time and we tried to communicate that but a staff member just hung up on us on the phone. The staff was mostly friendly and helpful otherwise. However, only one staff member spoke some English. (We never saw him again after check-in.) We understand that this is Mexico and we should be expected to speak Spanish. I only mentioned this because the listing included English. In our experience, 95% of our communication was in Spanish. We had one breakfast there and it was the worst breakfast during our entire trip. It looked like they weren't "open" yet. The tables and chairs were not set up for us. We didn't see any other guests at the hotel until the morning of our departure. Perhaps it was bad timing but our experience definitely did not match most of these reviews.