The Ellery Hotel

This is a beautifully designed property at the heart of where you'd want to be during a visit to PTown. A large group of us, spanning from NY, Tennessee and Texas, booked 7 rooms late last year (Nov 2024) and early this year. I booked a $2500 pre-paid Deluxe King room for my husband and I in Nov 2024 for our 5 night stay with a check in on Thursday, Aug 28 and a check out on Tuesday, Sept 2nd. My husband received a Welcome Email confirming the details about our upcoming reservation on Monday prior to our arrival, but I did not receive one, as the person who made the reservation. Did not think much of it. On arrival, as we were attempting to check in, we were notified that our reservation had been canceled on Tuesday. They had erroneously sent my welcome email to someone who shared my first name, but not my last name. They said their system most likely auto-populated the wrong person and sent him a Welcome Email, and that person called to say they never made a reservation, so rather than investigating further, they simply canceled our reservation, and immediately rebooked it to someone else. Mind you, this is Labor Day weekend, one of their busiest tourist seasons of the summer, so there were no rooms available, basically anywhere. The front desk manager, David, was horrified, as he should be, and also so kind. He said they have a sister property, The Mercury, and they would put us up there for the night, but they did not have availability the rest of the weekend and would have to find us another place. Mercury was quaint, and the room they assigned us was beautiful!! We wished we could've stayed there the whole trip, but, again, we were separated from our group and missed out on getting to hang with them. They all decided to do a beach day, but we had already packed up our bags to be transferred to the next hotel, so missed out on that as well as their evening wine and cheese offerings . The following night they transferred us to the Waterford Inn. Kinda cute, but not our style, and being their last room, I imagine it was their least desirable as it was situated by the kitchen and breakfast patio. The following night, they found us an AirBnB waaaayyyyy outside of town for our remaining 3 nights. They drove us and our bags outside of town to a 2 bedroom condo above a garage. It was so far from town, that David and Paul, the GM of the properties, gave us the number for a pedicab to use at their expense. Again, very nice of them, but absolutely appropriate. The AirBnB was nice and roomy, and the house host was so sweet. But as we settled in, I was brought to tears because this was so far from the experience we had booked and planned for our first visit to Provincetown, we felt so isolated and separated from the experience that all of our friends were having. At this moment, David pulls me aside and, again, apologizes for the massive error, and promised a "significant refund" that the owners would be issuing to us, and thanked us for being so patien

Clean and convenient, but toilet area is TINY This should have been a great place - the service was excellent, everything was clean, and the location was very convenient to activities on Commercial St. Unfortunately, the area around the toilet is extremely minimal. The wall and shower are almost up against each side of the toilet, making for an extremely cramped space. This curvy girl found that she could barely fit on the toilet. (I am pear shaped, and usually wear a size 12 dress.) Given that, I can only recommend this hotel to smaller travelers.

Loved staying here!! The place was clean, cute, bed was so comfortable! Such a great spot even had a sauna, hot tub! We got a great welcome with ideas of what to do during our stay! Would definitely come back here and stay again!