Maris Grand Resort

The hotel is best described as hit and miss to be honest. Firstly, if you want the Waterpark, wait until next summer because that’s apparently when it’s going to be finished by. Disappointing for us as a family that we weren’t able to use it! On a positive note the hotel is clean, the rooms are modern, and the rooms are made up properly every day. The staff in the restaurant are very friendly and helpful, the bar staff maybe not as much for whatever reason. The hotel is in a good location, and only 5/10 minutes from the main strip which is very lively with lots of bars, restaurants and live music acts. The food and drinks are just average to be honest, nothing special but not bad by any means. There’s some half decent food choices but probably not quite enough food at times. Unfortunately there are quite a few negatives, and although I won’t come back to this hotel, the negatives aren’t too terrible. The pool seems to have been rushed when building, and there are sharp edges which caused nearly all of us to get a scrape on our feet/toes. Due to everyone using the one pool, when the hotel is busy you can hardly move in there, and the restaurant has the same issue. The amenities would not be able to cope with a full hotel, it’s been bad at times this week and there’s a lot of empty rooms. There’s only one toilet in the entire downstairs area of the hotel, outside by the pool, which is a little ridiculous when you think about it. Again, the food is okay but there’s just not enough space or selection for the number of guests. The entertainment is pretty shocking to be honest, and if that’s a big part of your holiday, definitely avoid this hotel. To summarise, it’s just hit and miss, and a 3 star rating is fair in my opinion. The hotel probably needs time to learn and improve, add more amenities and increase the restaurant space. My advice, avoid booking here, at least for now!

We booked our holiday at Maris Grand in Cyprus through Jet2 Holidays, primarily for the advertised waterpark, expecting a family-friendly experience perfect for our infants. Unfortunately, the hotel was shockingly unprepared for guests, and the waterpark was entirely unsuitable for young children, making this one of the most disappointing holidays we’ve ever had. Below is a detailed account of our experience. The biggest letdown was the waterpark, which was the main reason we chose this hotel. The kids’ pool was closed during our entire stay, forcing us to visit the sister hotel which was not suitable for children under three and had no available beds by the time we arrived via the first bus drop-off. This completely undermined the purpose of our holiday. The hotel’s unpreparedness was evident from the start: kids’ activities like face painting only became available in the last couple of days, suggesting the hotel wasn’t ready for guests when we arrived. On arrival, we were given just two stale sandwiches, left out all day, to share between three people—hardly a warm welcome. Basic amenities were lacking or poorly managed. No information pack was provided at check-in, leaving us clueless about the hotel’s facilities. We received only one room key, with extras requiring a 10-euro deposit, which was inconvenient. Bottled water wasn’t available, and we were told to buy it from a supermarket, unacceptable for an all-inclusive plus package. There was no microwave access for baby food or sterilizing until the final day, when microwaves magically appeared at the pool bar, despite the Jet2 rep claiming they weren’t allowed in Cyprus hotels. The room safe had no operating instructions, requiring staff assistance that a simple sign could have prevented. Family-specific facilities were particularly disappointing. The cots were old, worn, and unsafe, with ill-fitting mattresses that left dangerous gaps for infants. There were no dairy-free or gluten-free options for babies with allergies, and staff couldn’t provide any allergy information. The kids’ disco, advertised for 8:30pm, was only held on certain nights, leading to a wasted evening and upset children. The overall entertainment was poor and oddly located in the reception area. In the à la carte restaurant, our two-year-old was unfairly told to be quiet for minimal noise, and the menu was limited—one starter, one dessert (no ice cream)—with the restaurant struggling to serve just three tables. The all-inclusive plus package was a letdown. We were given white wristbands at check-in, but bar staff claimed black wristbands were needed for branded spirits, which were served begrudgingly in small measures. Drink options were limited, and there was no ice cream in the restaurants. Families were also banned from bringing outside food, a major issue when the lunch options weren’t suitable for kids. The main pool, while heated and at a good temperature, had debris that caused injuries to several guests, requ

Poor housekeeping, bed sheets not changed once during our stay in 10 days, complained to reception numerous times, they don’t listen, tell you they will pass to housekeeping. Some days room not cleaned, just came in and changed towels, didn’t even empty bins or leave new toilet rolls. Food always luke warm…if that, some days it’s impossible to find anything decent, kids living on a plate of french fries most of the time so been eating out. The staff in the restaurant hover around trying to take your plate, many times before even finished. The pool is ridiculous on a weekend, all the locals swarm the place and it’s full, no sunbeds left and no room to play in the pool, since the waterpark isn’t done. Would we come back if it was open? No…wouldn’t come back or recommend. Have had a rubbish time, only good thing has been the weather. If the waterpark isn’t done this summer, good luck to anyone staying here in British school holiday time as it’ll be a nightmare!

We stayed here 25 June to 2 July with 2 17 year olds we all had a wonderful time!!! Hotel was beautiful very clean, food was really good, I do think it’s catered more for older kids and adults rather than young ones at the min due to the slides not being finished but that didn’t bother us!!! Entertainment was just standard but tbh I think around that area it’s all the same in the hotels as we’ve been to a few there, and the strip is only 10 min walk with loads of entertainment going on!!! I would definitely come back to this hotel!!!

We stayed here from 19th june to 26th June and I have to say we had a great experience. Firstly the hotel is brand new so very modern and clean,rooms are good size and have small fridge,safe and kettle for tea or coffee.Shower really good and nice white fresh towels(not massive but adequate size)pool towels were included but some were very small ,other good size and can be exchanged down in spa.The only gripe is there is no info in your room about how the safe works or meal times or how air conditioning works. Now the food we thought for a small hotel was really excellent, good choices of the usual breakfast items and we were more than happy with lunch and dinner.Snacks are available in the pool bar twice a day and were also good.there is a fridge in pool bar containing small ice lolly's which were great.The only other thing which is why I gave 4 instead of 5 stars is that branded drinks were advertised on tui website and were part of the AI but we had to fight to get them as they wanted to charge so they either need to remove if not included or say there is a charge. There is also an Italian restaurant included in your stay which was very nice for change of scenery. The pool was good and plenty of beds with comfortable cushions on them. The water park was still not open when we left but I believe they were waiting for a part so should be open soon. The best thing about this hotel is definitely the staff they were really friendly and couldn't do enough for us,now the hotel wasn't full when we were there so not sure what it will be like at full capacity but we had a great time and met some lovely people. The only other thing I would say is the evening entertainment was just singers who were fine but the bar is like a corridor so not set out quite right in my opinion. We would definitely return as we loved the area as short walk to plenty bars and restaurants if you want a change of scenery.

How on earth is this a top rated hotel?...the 5star reviews are clearly fake. The water park is not even fully built. Do not believe the top rated reviews, obviously written by people associated with this place. If you are booked for here...contact your agent. This is not as advertised or promoted. Find somewhere else to go