Crofters Hotel

Absalute rip off charged my relatives £750 for a cold buffet that probably cost £50 to make also charged £45 pound for us to bring our own cupcakes in they also took the buffet away 1 hour before the do finished without even asking anyone and when I complained to the manageress she wasn't even bothered absalute joke of a place

Very enjoyable if you have appropriate expectations. There are some issues I eill address with the hotel. If you want 5 star book 5 star. Very pleasant staff , great sleep, decent food. Nothing was too much trouble. Would return in a heartbeat

Checked in on Sat 19th needed to go to the toilet so used the facilities by reception. Turned on lights obviously not busy so not needed, appreciate that however when got to the toilet cubicle the water was brown.....I will leave this to your imagination. Simple flush and gone. Lights had been off so would hate to see how long that had been like that. Simply not checked for cleaning. Given room key pad number. Went up extremely creaky stairs and hall way. One point in the hall to rooms was so soft on the floor it felt as if was going to cave in! Got to room and opened door room seemed nice enough. NO. The room door looks as if it has been opened with a crowbar at one point. Shut the door and the pure filth and dirt on the moulding on the door was a disgrace. The carpet and curtains were stained in places and the wall paper was also peeling of in areas. The room its self was freezing cold but I do understand you don't want to be heating empty rooms. Once turned the storage heater on it did warm up. Some of the switch/plug sockets were loose and some which felt dangerous and very highly worn on the brass effect. Went to the bathroom and I burnt myself on the towel rail. Didn't expect it to be on as the storage heater wasn't! The back of the door and the door frame was again filthy the bathroom floor was dirty with hairs, dust and skirting where full of dust. The bath panel was cracked and the plug was not attached, lining paper coming off the walls and an extracter fan that didn't work. Again the toilet was dirty so I went to clean with the toilet brush. OMG it was disgusting!!!! I won't expand on the bathroom any further. Went to close the curtains in the room and the window sills again were dirty and the curtains weren't even on the rail properly so when closed was a massive gap which as we were near the front meant the light from the sign shone through all night. Just to clarify to you all I would have raised this with the staff in leaving to make them aware about the issues but no one to be seen. We did go to the tavern and the food was lovely but tables dirty and it wasn't busy. To put this in to perspective we went in at about 7pm ish and on a table there was an empty cigarette packet that was still there at 11.15pm when we left. Whilst the staff were pleasant they were not on top of maintaining the cleaning/tidyingup. I have worked in hotels and restaurants/bars myself and I know you can have a laugh whilst working but there is no excuse for the lack of cleaning. Again the toilets in the tavern were dusty and had cobwebs in the cubicles at least there was no brown in these!! Overall the room we were in was just plain dirty and tired as is the hotel. It's such a shame as this could be such a lovely hotel. Cleanings doesn't mean you have to break the bank!