Occidental Praha Five arvostelua

Rating: ★☆☆☆☆ Review Title: Mishandled Room Request and Refund Refused We booked 4 nights at Occidental Praha Five but checked out one night early due to repeated service failures — despite this, we tried to be reasonable, as we are just travelers trying to enjoy our trip, not cause trouble. Our clear request for two single beds was ignored. We were given a queen bed, then moved — again to a queen. A blanket was handed to us so we could “make do.” The next day, nothing was fixed. After calling reception and waiting 40 minutes, a non-English-speaking cleaner came, confused, and simply threw another blanket on the bed. That was it. Only after Trip.com intervened did the hotel send us a fruit plate and a bottle of wine — which we did not drink and in fact returned to the reception, because we weren’t looking for superficial gestures — we just wanted the room we booked. We checked out on Sunday and requested a refund for the unused fourth night. We were told it needed approval from higher management. On Monday, we were shocked to hear the refund was refused, based on the false claim that we never checked out — despite having paid the tourism tax and received an invoice. We were also wrongly accused of drinking minibar water, which we clearly explained was untouched. This refund is for a night we did not use, and under basic consumer rights, we are entitled to it. The hotel’s disorganization and refusal to take responsibility made a simple issue unnecessarily stressful. I do not recommend this hotel.

Alles bestens.

房間乾淨，設施完善，周圍吃飯購物的地方也挺近

房間不錯，乾淨衞生

Great place, great hotel

Schönes Hotel

Clean

飯店服務整體還行，但1件事情需要改進：Google Maps 上的地址要再確認，因為直接複製到Uber上都會跑到另一邊。 另外我想特別稱讚John，來自烏干達的朋友，我剛到時已經接近凌晨，又餓又累，他非常親切友善地招呼我，並告訴可以下載外賣App叫到飯店做享用，真的很貼心。

Very nice and clean Hotel. Breakfast was good but not special. The location is really good. Lots of restaurants close by. Walking distance to the old town.

Totally recommended for stay in Prague.

The subway station is near hotel, room is big but you can hear other people talking in your room

교통편 좋았고 조용하고 조식도 맛있었네요 ㅎㅎ 그리고 카운터에 계신 직원분들도 친절하시고 깨끗하고 너무 좋았네요 ㅋㅋ

房間還可以，就是我原本需要雙床的，但是給的是一個大床，後面加了一個小床，

위치가 조금 거리 있었지만 다른컨디션에 비하면 감내할 수준입니다. 편하게 적당한 가격에 즐기고 갑니다 ㅎ 여기 좋아오