Hotel Augustus et Otto arvostelua

假四星酒店，很簡陋的房間，前台不是24h，按金也沒退，別住

進房後發現電視和空調都開不了，走到前台告知當值人員。過了沒多久，他們就上來檢查，空調的問題處理好了，但電視始終未能看。 工作人員的效率還是要讚一下☺️

房間及設施均偏陳舊。尤其是夏天白天炎熱，房間無空調，無通風設施，房內温度太高，無法正常休息。

프라하 여행하기 정말 좋아요 호텔 근처에 강가 있어서 산책하기도 좋고 안델역에서 가까워서 음식점 가기도 좋고 올드시티 가기워한 트램타는곳도 가깝습니다. 추천합니다

I am disappointed beacuse they cancelled my booking without informing me.

Traffic is rather convenient especially you are traveling with RegioJet bus, the bus stop is walkable to the hotel, also metro is close. Check-in way is a bit confusing, when I arrived there is nobody at the reception and said only certain time will have man in there, so I waited and waited because my SIM card cannot call local telephone. Luckily I saw there is a message saying can be reached out through WhatsApp, that really saved my life. should better inform guests in advance. The most expensive hotel in my trip(from Budapest to Vienna to cesky krumlov), all are private bedrooms, but the price is doubled and without breakfast.

First of all, I want to mention the employee Marco who made me feel welcomed and check in with comfort at the time that fit my schedule, really appreciated it. The property is at the great location, I didn’t even need a car because I could walk from the hotel anywhere I wanted. It was clean, the hotel provided shampoos and lots of towels. Coffee and tea, an electric kettle and fridge were included too. I want to bring it to your attention, fellow travellers, that a receptionist/front desk is not available 24/7 like in other hotels I stayed, and your email might not be read, so if you need help it’s better to call them (at least in my experience). Overall, my stay was a positive experience, the receptionists (when available) were friendly and even provided guidance on how to get to the airport. There was also a separate room on the first floor with some books, tables and chairs. I’m pretty sure there was also coffee and tea, not sure if complimentary. One last important thing is that I felt safe there because the hotel was equipped with a door with a code. Great option to choose if you’re staying in Prague.

This is no way a 4 star hotel, it's a hostel! We left after finding a pair of pants in the wardrobe. We booked through Broadway Travel after having such good experience before ,I was disappointed they Associate themselves with this hotel. They dont serve breakfast at this hotel you are expected to go to anothet hotel with a voucher! We rebooked another hotel in the city ,we are now trying to get recompense for this , which I am not confident we will .I am unable to recommend this hotel

We booked here as a party of 11, none of the tv’s worked, the fridge in the room froze everything, hotel bar and restaurant wasn’t in use so breakfast was in another hotel 5 minutes away, 1 of the morning we couldn’t ever get a table so had to eat out and pay, when reported to the hotel we was told the manager would see us before we left, never happened, when reported to love holidays on our return we was told nothing had been reported to any of the hotel staff and needed photographs to prove our claim, pathetic response from love holidays

This has to be one of the worst hotels I have stayed it. Room was just drab, dated and dark. Breakfast was awful, we didn't est anything and nest day the said we had to use another hotel for breakfast. No different, just awful so we eat out each morning. Don't think I'd even give it 2 stars. It was warm, that's it.

Gunstiger Preis, leider mit schlechter Matratze und Kopfkissen, anders ist mir ok.

Scarsissima pulizia … capelli sui cuscini e in bagno anche dopo le pulizie . Cestino spazzatura del bagno mai svuotato . Richiesta di una caparra di 50.00 euro (non mi è mai successo) per eventuali danni o presumibile consumazione di acqua o succo nel frigo . Assenza di una sala colazione all’interno , siamo stati costretti ad uscire e recarci a tre isolati in un’altra struttura . Chiazze di umido sul soffitto e carta da pareti staccata in alcune parti , cassaforte senza serratura quindi inutilizzabile .Personale assente nelle ore notturne . Unica nota positiva la vicinanza ai mezzi .

I’ve never written a hotel review before in my life but after staying here I am compelled to. First off on entrance the welcome was very lack-lustre, and unprofessional. Girl behind the desk explained nothing about the hotel, times, area etc. Asked for a 1000 CZH deposit fee which we thought was unusual (normally credit/debit card) and as we carried little cash for our trip this then limited what we had to spend (no receipt was given for this, thankfully got it back though) We were given a room which looks nothing like the pictures, it was a room catering for disabled needs which myself nor my partner are. Since it was a disability room we had a wet room, not a proper shower. Thus showering was quite difficult as the head had to be removed (no angle/rotating unit). The shower head even detached from the pipe briefly. The bathroom wasn’t exactly clean, drainage smell came from the ‘bathroom’, mould was found scattered. As well as the towels were not replaced by cleaning staff after being left on the floor. One day we left a DO NOT DISTURB sign on our door, yet a cleaner still came in. The walls of our room were very thin, my partner had to use ear plugs to get to sleep each night as we could hear everything outside the room. Instead of a double, we had 2 single beds pushed together, I didn’t mind this but it wasn’t exactly secure as I fell through multiple times. Some of our bed sheets were even ripped. Overall, as for a short stay in Prague this hotel is certainly below average. It’s certainly not a 4 star standard, but at least serves some basic functions. However being said, I would still highly recommend people stay far away from this hotel.

Bad communication and relations with customers I asked for a double room instead of twin when I booked online and they did not think about warning me about the extra fee of 80€ neither before my arrival nor when I checked in nor during my stay for 4 nights They asked me to pay 2000 crown = 80€ at check out ‘for tax charges for the 2nd person’ When I asked for an explanation they replied: “ You as customers did not ask the details. For the taxi you asked and we replied you with the price. My colleague told you did not understand each other probably. If you calculate 4 nights in September, near the river, in Prague, 20 minutes by walk from the Charles Bridges quarter is about 70 Euro per night, an appropriate September price for 2 people.” Room was ok, door of shower broken, very noisy fan, housekeeping did not refill shower gel, wet towels not replaced