Jetwing Surf & Safari, A Luxury Reserve

Amazing stay, apart from squirrels, bats and lizards entering the room from the cracks in the ceiling. Crows will wake you up at 5-6 AM. Lovely sea view, but is far from town

From the moment we arrived, the staff made us feel welcome with warm smiles and we were escorted to our beautiful cabana. The room was spacious and very clean. The resort is quiet and peaceful. What really stood out was service. Every staff member we encountered was friendly and professional. A special thanks to Nadhun the General Manager, Hafi the Hotel Manager and Dulanjana our Butler for their exceptional service as they went above and beyond to make our stay special and provided us with a personal service. The highlight was the breakfast in the pool!

The staff at Jetwing Surf & Safari were incredibly welcoming, with special thanks to our exceptional butler, Mr. Indika, who provided outstanding service from arrival to departure. The restaurant was a highlight, with an excellent chef who personally greeted us at every meal and offered spot-on recommendations. However, the experience was marred by numerous issues. The chalets and bathroom fixtures are outdated, and the internet is frustratingly slow. There’s no TV in the rooms, and the electricity was unreliable, frequently going off and on. The pool was questionable, with green water filled with insects, and the umbrellas and sunbed cushions were moldy. There were insects in the room, and even after spraying and killing them, the cleaning was inadequate, leaving debris behind. The drivers’ quarters were extremely poor, with up to 10 people sharing just one cup of coffee and one toilet, no air conditioning, and very crowded conditions. At checkout, I was nearly charged again for the rooms, which I had already paid for at check-in. While this was an innocent mistake and corrected immediately, it revealed a flawed system that doesn’t properly track payments.