Vieraskäyttäjä
6. tammikuuta 2025
I stayed at Mad Monkey Kings Cross for 18 nights with my sister. During our stay, we discovered a severe cockroach infestation in our room on January 1st, with nearly 40 cockroaches found in the room, bathroom, and even in the beds. We also noticed cockroaches in the shared kitchen area. This resulted in some guests having weird rashes on their bodies and other unexplained illnesses. The hostel staff was unhelpful and failed to resolve the issue despite multiple requests for a deep clean. The A/C unit was broken, creating a damp environment that worsened the situation. We were forced to find emergency accommodation due to the unsanitary conditions. I’ve requested a full refund of, minus the deposit already refunded, but have yet to receive a response from management. I’ve also submitted a complaint to Hostelworld. No one should stay here. This experience was not only disappointing but a serious health risk. I would highly advise against booking this hostel.
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