Quality Inn Portsmouth West End

They didn’t tell us that the pool and the hot tub wasn’t working until after we booked, the room had a bad smell, the toilet wasn’t flushing good

The pool was out of service. Nothing on the website stated that the pool and hot tub were under construction. After driving for 10 hrs the kids and myself we looking forward to relaxin in the pool and hot tub. The two attendants and the desk were very helpful and accommodating.

Bed was comfortable, breakfast was good, price was affordable. Overall please with our stay. Staff was friendly.

The pool was under renovations. The room was clean and the bed was very comfortable. Great place when visiting in the area. Breakfast was.also good.

Our highest recommendation. We stayed for three nights at this top-notch excellent value property. The service was courteous and accommodating. We needed a quiet room, and were given one on the top floor at the end of the hall – perfect! The staff were all friendly and welcoming. There are two clean and inexpensive self-service washers, and two dryers. The supermarket is a convenient two-minute walk. The included breakfast was good: scrambled eggs, breakfast meat, instant oatmeal, waffles, etc. The bathtub has a rubber mat. The room was clean, but the top surface of the AC/heating unit was noticeably dingy and needed a deep scrub. The indoor pool is large, but quite cold. We would give it more than five stars, but that’s the maximum TripAdvisor allows.

When traveling in the United States, I typically stay at Marriott or Hilton properties for the points accumulation and somewhat consistent standards. Recently, I was in New Hampshire for an event and stayed at this Quality Inn. I don't normally book this category of hotel, but I decided to give it a try after seeing the reviews and awards listed on the Choice Hotels website. Win: Here’s what stood out to me: The rooms were very clean, and the bedding was surprisingly nice (although the pillows were too soft for my personal preference). The pool and hot tub were a hit with everyone. The staff was exceptional—every interaction felt personal. Opportunities: While the property was clean and well-maintained, it felt a bit dated and could benefit from renovations. During my stay, it looked like they had started renovating the lobby, which I imagine will further enhance the property. Verdict: I spent time around the reception area and observed how the staff interacted with guests, and I was impressed. Every front desk team member delivered exceptional customer service: friendly, attentive, and welcoming. They seemed to know the guests personally and made everyone feel at home. Honestly, I’ve stayed at higher-end hotels that didn’t match the experience I had here. I now understand why this property gets such high praise. I’ll definitely return—and I happily recommend it.